Eureka Forbes — Not received free gift as promised!

I Mr. Jay Borse, would like to bring to your noticed that I purchased Aquaguard water purifier on 25th July 2020, from Mr. Yogesh Chavan.

Mr.Yogesh promised us that we will be getting provogue watch as a complimentary gift if we purchase Aquaguard for which we agreed .Its been more than 2 months now we still have not recieved the gift .We called him for around 10-12 times, every time he makes an excuse and sometimes doesn’t responds.

I would like to inform you that I haven't recieved any mail or communication from the company regarding delay of the gift or apologies for the delay ( reason being out of stock) neither we recieved any tentative information about when we will be recieving our gift .

As a customer I would like to inform you that due to this lack of communication we think that we have been fooled by your representative or it might be your fault that you are not providing the gift on time ( which Mr. Yogesh promised that we will getting in 15 days - 1 month from date of purchase ) .

Even it's been more than a month that I lodge a complaint regarding the same on companies email id but to my surprise even then no action has been taken till now.. Executives are just calling and asking did u receive the gift or not ? They are not providing any information about the gift neither they are telling whether we will be receiving the gift or not.

I would also like to highlight that we are not so keen about receiving the gift now but here the matter is about the trust. Customers blindly trust brands and thus get this kind of treatment .

I being the customer didn't expect this behaviour from the company like Eureka Forbes.

I hope after reading this detailed complaint atleast some action will be taken rather than just calling again and again to ask details of the complaint.