Eureka Forbes — Not received free gift from eureka forbes | |||
" I had purchased dr. Aquaguard compact the water purifier paying the full amount through online. Your transaction id is[protected], payment gateway- payu .The products availed in the offer – provogue watch will be shipped to you separately within 2 weeks. ""valid only on full online payment made only on this website "" i have paid rs. 8990.00 for the dr aquaguard compact water purifier on 14 feb 2016. The product itself was delivered on 18 feb 2016. Even after one months, the promised free gift is yet to be delivered. I had raised a complaint with their customer service (Complaint no:[protected] about a 8 days back and there is no response on that too even after repeated follow ups from my side." Thanks Sushil Was this information helpful? | |||
|
Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi
A lots of time i have call to your customer care number[protected] about my free gift . However they havent take any action on complaint raised on dated 6 march 2016 Complaint number : 94755752 not yet resolved might be you are not follow the TAT to resolved the customer complaint .its already a month over after purchase the product . as per bill receipt "Please note that the products availed in the offer – Provogue Watch will be shipped to you separately within 2 weeks". I think its almost 5 week done . Still i haven't received the product . Your customer care team is still working and checking with backed and need extra time to resolved the complaint . I think your e commerce is not that much effective to work properly . Every time a listen the new thing Manager not available, he is busy in meeting. Sir I will call you. Need more extra time. i think all bull are done from your customer care. Surely i have purchase a product from one cheater company.
I don't received a single call from your team.
A lots of time i have call to your customer care number[protected] about my free gift . However they havent take any action on complaint raised on dated 6 march 2016 Complaint number : 94755752 not yet resolved might be you are not follow the TAT to resolved the customer complaint .its already a month over after purchase the product . as per bill receipt "Please note that the products availed in the offer – Provogue Watch will be shipped to you separately within 2 weeks". I think its almost 5 week done . Still i haven't received the product . Your customer care team is still working and checking with backed and need extra time to resolved the complaint . I think your e commerce is not that much effective to work properly . Every time a listen the new thing Manager not available, he is busy in meeting. Sir I will call you. Need more extra time. i think all bull are done from your customer care. Surely i have purchase a product from one cheater company.
I don't received a single call from your team.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7759
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team