Eureka Forbes — Product yet to be delivered - No reponse from Eureka Forbes at all! I am cheated!

Address:

Pune, Maharashtra

I was given wrong commitment and after payment Eureka Forbes has not delivered the product yet!!! Here is the mail thread. Pl do the needful to solve the issue. [protected] Forwarded message[protected] From: Bharath Kumar S T <[protected]@gmail.com> Date: 17 April 2015 at 16:26 Subject: Fwd: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA To: [protected]@eurekaforbes.co.in Cc: [protected]@eurekaforbes.com, [protected]@eurekaforbes.com Dear Ms.Anu Kotian, Greetings! With difficulty I finally succeeded in finding your email address to bring this issue to your notice. I am your customer who is yet to receive the product inspite of doing the payment! Pl find the details of my order: Customer ID: [protected] Transaction Date: 09 Apr 2015 Amount Paid: 17, 940 INR Product: Aquaguard AG - MAGNA RO+UV Issue: I am yet to receive the product and yet to receive any response from your company Payment link was sent by your Sales Manager Mr.Ajay. On 13-Apr-2015, I received a call from Mr.Yogesh from your Confirmation Dept[protected] to tactically inform me that the delivery will be further delayed by 10 days, because of no stock! I wrote to Mr.Ajay to respond and escalate. I got no response. On 14-Apr-2015 I got a call again from Ms.Amruta from your Confirmation Dept[protected] saying that the delivery will be further delayed 10days because of out of stock! I wrote to Mr.Ajay to respond and escalate. I got no response. On 15-Apr-2015, I got a call again from Ms.Poonam from your Confirmation Dept[protected], I was told that there is some stock and hence it will be shortly delivered. I wrote to Mr.Ajay to respond with the delivery date or escalate. I got no response. PFA mail thread to [protected]@EurekaForbes.com for your reference. I have written to your twitter account believing that someone from ur head office note this and take action on these delays. I have also given the contact details but no one is yet to contact me from your company on this regard. Nowadays I am not getting any calls. Not even a single response from your sales department. I am fedup and already lost patience...! And because of some technical issue at your side, why should the customer wait and suffer? What is the compensation for the delay caused? I hope you will understand the issues being on the shoes of the customer. I need the product to be delivered immediately and I need the compensation for every delayed day. Pl do the needful and take necessary action IMMEDIATELY. Thanks & Regards, Bharath Kumar S T [protected] [protected] Forwarded message[protected] From: Bharath Kumar S T <[protected]@gmail.com> Date: 17 April 2015 at 15:49 Subject: Re: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA To: Eurekaforbes <[protected]@eurekaforbes.com> Dear Sales, Pl respond!!! Regards, Bharath Kumar S T [protected] On 16 April 2015 at 17:17, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am awaiting your response for the below mail. And today was the last date of 1 week post payment, and the product is still not delivered. Meanwhile, yesterday I got a call again from Ms.Poonam from your Confirmation Dept[protected], I was told that there is some stock and hence it will be shortly delivered. But I do not know the actual situation when will it be delivered. Today I was expecting some call from your delivery dept. But no calls. When is the delivery? What is happening at Eureka? Pl respond, I already lost patience...! It is really pathetic. Regards, Bharath Kumar S T [protected] On 14 April 2015 at 13:59, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am awaiting your response for the below mail. Meanwhile, today I got a call again from Ms.Amruta from your Confirmation Dept[protected] saying that the delivery will be further delayed 10days because of out of stock! Day by day you are calling me and saying that delivery will be delayed by 10 days. Having already paid, now I do not know when are you going to deliver me the product! Won't you check that the item is out of stock before seeking for the payment from the customer? Your business is simply unethical. I lost hope on EurekaForbes! I need compensation for all these delays caused by EurekaForbes. Pl treat this issue under high priority and forward it to the concerned department or escalate, so that I get both the delivery and installation of this product and the compensation for this delay. Else I will have no other option but to escalate this issue in social networking sites and media. Requesting your prompt response in writing by today. Thanks & Regards, Bharath Kumar S T [protected] On 13 April 2015 at 17:51, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, Just now I received a call from Mr.Yogesh from your Confirmation Dept[protected] to tactically inform me that the delivery will be further delayed by 10 days, because of no stock! And when I asked him why it was not known earlier he said that it is because of some technical issue at your end. When there was no stock, pl let me know before i made the payment why it was committed by you that you will make sure that you will deliver by today? Was it just to close my order? I never expected this from EurekaForbes! And because of the technical issue at your side, why should the customer wait and suffer? What is the compensation for the delay caused? Requesting proper justification and compensation for this delay from your end positively. DO respond. Regards, Bharath Kumar S T [protected] On 13 April 2015 at 16:54, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am yet to get any call for installation. And I tried to reach you through the above no and pressing 1, but no one picks my call, and finally when someone picked, she asked me all the details and slapped the call neither providing any info nor connecting to you. Pl call back to my no by TODAY. Thanks & Regards, Bharath Kumar S T [protected] On 13 April 2015 at 13:20, Bharath Kumar S T <[protected]@gmail.com> wrote: Dear Ajay, Greetings! I am yet to get any call from your installation and delivery team. Pl do the needful to expedite the installation and delivery as discussed. Regards, Bharath Kumar S T On 9 April 2015 at 14:45, Eurekaforbes <[protected]@eurekaforbes.com> wrote: Dear Sir, Be rest assured you will get all the free gifts and delivery as promised by me. Regards, Ajay S Team Eureka Forbes From: Bharath Kumar S T [mailto:[protected]@gmail.com] Sent: Thursday, April 09, 2015 1:34 PM To: [protected]@eurekaforbes.com Subject: Re: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, Thanks for acknowledging the payment. As discussed over phone, pl provide me the following: 1. Invoice in PDF and Hardcopy Invoice 2. Confirmation on Free aquagaurd water bottle Also as committed by you, pl arrange and ensure that the delivery & installation is completed by Monday 13-Apr-2015. Awaiting for your kind response, Regards, Bharath Kumar S T On 9 April 2015 at 13:30, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile:[protected] Dear Mr.Ajay, Thanks for acknowledging the payment. As discussed over phone, pl provide me the following: 1. Invoice in PDF and Hardcopy Invoice 2. Confirmation on Free aquagaurd water bottle Awaiting for your kind response, Regards, Bharath Kumar S T On 9 April 2015 at 12:55, <[protected]@eurekaforbes.com> wrote: Payment Details Dear customer, Thank you for shopping with us. We have received the payment.Your Customer ID is [protected] Your order will be shipped to you shortly..For any further queries you can reach us on [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name BHARATH First Name BHARATH Last Name KUMAR S T Last Name KUMAR S T Address1 B 4 502 WHISTLING PALMS, Address1 B 4 502 WHISTLING PALMS, Address2 WAKAD-AUNDH ROAD, MANKAR CHOWK, WAKAD Address2 WAKAD-AUNDH ROAD, MANKAR CHOWK, WAKAD Landmark OPP YASHODA MANGAL KARYALAY Landmark OPP YASHODA MANGAL KARYALAY State Name MAHARASTRA State Name MAHARASTRA City PUNE City PUNE Pincode 411057 Pincode 411057 Mobile [protected] Mobile [protected] Email [protected]@gmail.com Email bharathkumarst.[protected]@gmail.com Employee ID [protected] Product Name Aquaguard AG - MAGNA RO+UV Quantity 1 Amount(in Rs.) 17490.00 Total Amount (inclusive all) 17490.00 Transaction Date 09 Apr 2015 12:54:06:947 Please note that should you choose to pay offline and ask for a refund on this transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. 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The sender does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Although the sender has taken precautions to ensure no viruses are present in this e-mail, the sender cannot accept responsibility for any loss or damage arising from the use of this e-mail transmission including attachment(s), if any. Any unauthorised review, use, disclosure, dissemination, forwarding, printing or copying of this email (or any part of its contents) or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The sender reserves the right to record, monitor, and inspects all email communications through its internal and external networks. The sender, however, shall be subject to such lawful supervision of the said message as the sender deems necessary in order to protect its information, interests and reputation. ********************************************************************************...⇄