[Resolved] Eureka Forbes — Repeated failure of new Magna HD-RO +UV

Bisu Banerjee

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400051
Website:	www.draquaguard.co.in

.I bought the model Meghna HD-RO +UV on April 2016 & it started giving problem with in four to five month-It stopped to deliver filtered water,
My customer ID:[protected] and I am victim of the unsatisfactory working of my newly bought your topmost model of Eureka Forbes The technician used to come after 2-3 days of complaint and done cleaning of the filter saying supply water is not upto the mark. But with in 3-4 week the filter got out of order again and the same thing got repeated again and again.Now even the technician attending got irritated with the repetition of the problem and asking me every time to to install extra filter in my cost.
In this context please note the following :
1. I live in BKC area in ONGC colony, and having BMC supply - you can test supply water with TDS meter.
2. I am in a doubt that my piece of filter is faulty one or may be some internal problem any where.
3.You are requested to go to the root of the problem and to find a permanent solution of my filter.
I made complain to company, s customer care also but no action have been taken. In the mean time again the fiter stopped to deliver water & i am waiting to for the service people. The company claim itself as doctor of water but take no care forurgent supply of pure water.
Rgds
B Banerjee
[protected]@rediffmail.com

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May 13, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2016

Eureka Forbes Customer Care's response Dear Bisu,

I am unable to fetch your contact details with the customer ID that you have provided. Kindly share with me your 10 digit customer ID/ registered mobile no./ complaint no. and I will surely have my team look into your issue at the earliest.

Regards,
Shiraz

Dec 31, 2016

Updated by Bisu Banerjee My Customer ID:[protected], Registered mobile number:[protected] and alternative number is [protected]
Last few complaint nos are: [protected], [protected], [protected] [protected], [protected] and [protected].
My first few complains were attended by technicians and water supply was resumed . But the problem continued again and again and the root cause of the problem never arrested. The last three complaint was not even attended and I am suffering from lack of filtered water,

Verified Support

Jan 02, 2017

Eureka Forbes Customer Care's response Dear Bisu,

Thank you for sharing your contact details. I have forwarded your issue to my team at Bandra and they will contact you soon.

Regards,
Shiraz

Jan 02, 2017

Updated by Bisu Banerjee Dear Shiraz, thanks for your prompt action. In the mean time I got three message in my alternative number regarding allocation of my last three complain to the same person, who came twice earlier and the same issue got repeated on and on. Though till now no one reported, it is my earnest request to find out the root cause of the problem and provide me permanent solution.
Rgds
B Banerjee

Verified Support

Jan 03, 2017

Eureka Forbes Customer Care's response Dear Bisu,

I have escalated your issue to my team on priority. Be assured they will soon contact you. Appreciate your patience in the meantime.

Regards,
Shiraz

Jan 04, 2017

Updated by Bisu Banerjee Dear Shiraz, I am sorry to inform you that your escalation had less value in the reality.Though the allotted technician contacted me yesterday and given ward to come today early but no one care to report. After queering from my side again he gave assurance to report tomorrow and to day he was kept busy elsewhere ( i.e the priority was different than me).My new year continue with lendig water from other. Hope tomorrow mornig the technician will available and will provide me permanent solution.This for your information, record & necessary action.
Rgds
B Banerjee

Jan 05, 2017

Updated by Bisu Banerjee Dear Shiraz,
Thanks to you and ur team- the technician at last arrived at 1245hrs and he replaced two nos of filter cartridge form the unit and restored water supply. Hope this action will let me get rid of my repeated problem of discontinuation of water.Again thanks for your support and cooperation.
Rgds
B Banerjee

Verified Support

Jan 05, 2017

Eureka Forbes Customer Care's response Dear Bisu,

I am glad that your issue has been resolved. Let me know if you need any further assistance.

Regards,
Shiraz

Jan 06, 2017

Updated by Bisu Banerjee Dear Shiraz, hope the last development will provide satisfied out put and I will be in no need for your assistance.Thanks again for your cooperation.
Rgds
B Banerjee

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Comments

Safi Uddin Gain

from Kashipur, Uttarakhand

Please send a service engineer to rectify the same as early as possible.

Eureka Forbes Customer Care's response, Jan 3, 2017

Verified Support

Dear Safi,

Kindly elaborate your concern and also share with me your registered mobile no./ customer ID so that I can assist you better.

Regards,
Priya

Eureka Forbes Customer Care's response, Jan 4, 2017

Verified Support

Dear Safi,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Jan 5, 2017

Verified Support

Dear Safi,

As I haven't heard back from you, my team is unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya