[Resolved]  Eureka Forbes — Ro uv expert model has manufacturing defect on day 1. Company not ready to to replace

Address:	712136
Website:	www.eurekaforbes.com

Hi, My name is Dilip chatterjee and I bought this xpert model(Serial number [protected]) from great eastern trading company on 25/03/2016. On the day of installation, I could clearly see that the machine is defective but the plumber that eureka forbes sent(Bidhan) kept arguing that he will fix it. As expected, he could not fix it.(Plumber did not have a clue of what he was doing.) Finally he got the call connected to his area sales manager(Mohan das)and he asked to lodge a service request the next day. Followed his instructions and docket number is 86337298. A technician(Amarta Chandra) came out and he had a laugh at the way it was installed.Finally he gave it to me in writing that the tap adapter is cracked and there is also a pertinent issue of water leakage. He further added that he would talk to his team to get it replaced. Called up the helpline number today for the status and they did not have a clue that the technician has visited and what are his findings... Spoke to the supervisor in the call center(Sonu Mahato) and even he did not have any clue of what was happening...
Finally called up Mohan das and he was was very casual attitude in his attitude and stated that he will again send a technician and will check. Maybe he felt that I have no other work in the world other than attend to his technicians. When I stated that the technician has given in writing that there is a fault in a brand new machine, he casually said that in that case he will send a technician to get the machine repaired. My point is very clear, In the 1st place they give me a damaged defective machine which I have not even been able to use once and now they want to repair it instead of getting it replaced with another new box packed machine.

Resolution- I am tired with Eureka forbes, your quality of product, your service quality and your escalation channels.So please refund my money. I will buy a similar kind of machine from Hindustan unilever. If at all you are miserly enough to not let money out that has once gone in to your pocket, please replace the machine asap with a box pack new machine.