[Resolved] Eureka Forbes — Water purifier

Hasijahimanshu

from New Delhi, Delhi

Address:	282003
Website:	www.eurekaforbes.com

We purchased dr. aquaguard geneus+ for home use around 2 months back in agra (used by 2 persons - water consumption 15 liter/day). purifier is not working for past 8-9 days (~17 october). engineer visited yesterday (24 october) and cleaned outer filter and told inner sd filter is damaged which is leading purifier go non-working.
Today same engineer (mr. krishna from gandhi nagar service center) visited and tried to install compatible filter instead of original filter. after being asked to replace with original filter engineer diverted us to call service center ([protected]), when we called service center, they further redirected us to mr. lalit saying filters are unavailable for this product since manufactured. finally mr. lalit has taken 1-2 working days time saying original used filter will be installed in the product as they don't have new filter and company never gave them new filter for this product. please help us in getting refund or replacement (if original filters can be availed in the coming time) or new filter.
Kindly look into the matter on priority basis and resolve the issue.
Thanks in advance!
Best regards
Himanshu hasija
[protected]

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Dec 30, 2016

Complaint marked as Resolved

Verified Support

Nov 03, 2016

Eureka Forbes Customer Care's response Hi Himanshu, I am concerned to hear this and have escalated your issue to my service team at Mathura. Be assured they'll address the same at the earliest.

Regards,
Seema

Verified Support

Nov 29, 2016

Eureka Forbes Customer Care's response Hi Himanshu, I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Seema

Jan 03, 2018

Updated by Hasijahimanshu Thanks Seema, issue is resolved.