Eureka Forbes — water purifier ro membrane defective

Nov 07, 2019

Updated by d.c.agarwal o
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

Dear Madam
I have investigated the matter.The person who came for R.O replacement has used different membrane than what is in the Sealed packing BY YOUR DEHRADUN PLANT.Both R.O Details can be seen in the attachment enclosed.Your authorized representative service man has cleverly changed the R.O PACKED IN the PACKET. HE HAS BROKEN THE SEAL without my inspection AND USED A DIFFERENT MEMBRANE.THIS IS A SERIOUS MATTER
D.C.AGARWAL

Nov 08, 2019

Updated by d.c.agarwal To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA
Dear sir
As seen below i have raised 1st Escalations with your Ms Anu KotIan.
Nothing heard.
pl look into this matter

D.C.Agarwal

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 12:43:23
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Thu, 07 Nov 2019 22:37:03
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

To
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

Dear Madam
I have investigated the matter.The technician who came for R.O replacement has used different membrane than what is in the Sealed packing BY YOUR DEHRADUN PLANT.Both R.O Details can be seen in the attachment enclosed.Your authorized representative's technician has cleverly changed the R.O PACKED IN the PACKET. HE HAS BROKEN THE SEAL without my inspection AND USED A DIFFERENT MEMBRANE.THIS IS A SERIOUS MATTER.
WHAT YOU SHOULD DO?

You put a committee to investigate the whole matter.
D.C.AGARWAL
[protected]

Nov 09, 2019

Updated by d.c.agarwal DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.
From: deep agarwal <[protected]@rediffmail.com> on Sat, 09 Nov 2019 10:56:04 Add to address book
To: 1 recipient | See Details
Dear Administrator
deepa.[protected]@eurekaforbes.com
I have sent about more than ten mails to following personnel without reply
To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA
&
To
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

But no replies from these two personnel.
Hope these mails are forwarded to concerned personnel.
D.C.Agarwal

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 19:01:43
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Re: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 18:45:02
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Re: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 12:55:23
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA
Dear sir
As seen below i have raised 1st Escalations with your Ms Anu KotIan.
Nothing heard.
pl look into this matter

D.C.Agarwal

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 12:43:23
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Thu, 07 Nov 2019 22:37:03
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

To
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

Dear Madam
I have investigated the matter.The technician who came for R.O replacement has used different membrane than what is in the Sealed packing BY YOUR DEHRADUN PLANT.Both R.O Details can be seen in the attachment enclosed.Your authorized representative's technician has cleverly changed the R.O PACKED IN the PACKET. HE HAS BROKEN THE SEAL without my inspection AND USED A DIFFERENT MEMBRANE.THIS IS A SERIOUS MATTER

Nov 12, 2019

Updated by d.c.agarwal I am writing since last three weeks.
But timid response.
What is the reason the customer cell is made? very timid response after three weeks in spite of sending so many mails.If a company like Eureka Forbes is employing such senior personnel who is not doing their basic work what duty they do?
The company should think. IT LOOKS THEY ARE LEAST BOTHERED ABOUT CUSTOMERS.

Nov 12, 2019

Updated by d.c.agarwal I HAVE EARLIER TOLD YOU YOUR TEAM IN VADODARA IS LEAST BOTHERED.
OTHERWISE WHY I AM WRITING TO SENIOR PERSONNEL LIKE YOU.
YOU ARE DOING A COURIER JOB.
IT WAS FEW MINUTES JOB FOR WHICH YOU HAVE TAKEN SO MANY DAYS.BUT STILL PROBLEM REMAIN UNSOLVED.

Nov 14, 2019

Updated by d.c.agarwal if priority means few months by eureka forbes

Nov 14, 2019

Updated by d.c.agarwal Their message on mobile at 09:13:42 pm of 06:11:2019
DEAR FRIEND
YOUR service request no is [protected].Our technician will pay you a visit within the next 2 working days to attend to your request.
From
VK-eureka

no one visited till 14/11/2019
SO ONE CAN JUDGE THEIR SERVICE RECORD