eZeeCloud Complaints & Reviews

I booked a room in Hotel Saratha Rajan in Madurai and cancelled the booking on Jan 19 (Reference no SAR[protected]. Expected refund amount credit date was 01/02/2017. I received an SMS on Feb 8 stating that the cancellation amount of Rs. 3260.80 will be refunded in two working days. It has not happened till Feb 14. Repeated calls are of no use. No responsible person responds to calls. The cancellation policy also sucks. Seems bogus...

I had booked one room in hotel tulip at digha through clicklytics on 26/07/2016 for the cost of 1633.10 and got confirmed by mail. Next day clicklytics sent me mail again for my booking cancelled and I had to do that thing so, I cancelled my booking as per their way. I got confirmed by mail from clicklytics that I will be able to get my money before or on 30/07/2016. Same thing happened with me after two days, they sent me mail again for...

I have booked a room thru ezeecloud from 14/05/2015 to 15/05/2016 on hotel blue bird, ooty vide booking ref no. Hbb[protected]

While checking the hotel, the receptionist insisted us to pay addition rs 600 for extra person, even though the booking confirmation was clearly mentioned 3 adults +1 child. Mr. Harish of ezeecloud clearly confirmed that the the booking is confirmed and i have a voice recording of our conversation.br...

Hi Sir

I had booked Alphine Glow Residency- sunrise hyderabad hotel via website www.alpineglow.net. My request was taken and after one day, I got a link to pay the money and confirm the booking. The link redirected to Clicklytics and I made the payment online.

Booking Reference Number - SUN[protected]
Booking Date - 18/02/2016
Check In: 06/03/2016 Check Out: 08/03/2016
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Hello! I actually had a reservation for Raj Classic Inn, Chennai from dec 12 to dec 14th (Reference Number :[protected]. But as Chennai got flooded, the hotel was not providing their service and I had to cancel the reservation through Clicklytics. So I called their customer care representative and she agreed to give me a refund. I received an email on Dec 4th 2015 that they are gonna charge me a processing fee ( INR 405) and I will...

On 15 Dec, 2015, I booked rooms at Royal Oaks Hotel in Shimla for date 30 Dec, 2015 through Clicklytics. I also got the confirmation receipt of room booking. But, when we went on there on 30 Dec, Hotel people said they did not received any mail and payment for this booking. On complain Clicklytics customer service said there was some issue in server thats why mail did not go to the Hotel. At the end hotel folks denied to give the...

I had booker LuxorPark in Hyderabad through through the Clycklitics portal( which appeared while trying to book) for 3 nights from 15th Dec 2015. After accepting the booking and payment of Rs5833.37 through my debit card, they cancelled the booking for reasons best known to them. They promised to refund the full amount of Rs 5833.37 and i gave them my bank details for the refund.Till today I have not received the same. They are not even responding...

I had booked a hotel at Guwahati through eZeecloud for 14th and 15th Sept 2015. However at the time of check out I was informed that they haven't sent any voucher/confirmation for the booking. As such I had to pay full amount to the hotel. At their call centre a lady named Lakshmi keeps telling me she has informed her Manager Malati, but refuses to share her telephone number. A mail sent to the email address that she provided me remains unanswered....

Sir, I booked a room in hotel heritage Inn bhubaneswar saheed nagar through ezeecloud infoserves pvt Ltd. But the company is scam because I came to know after consulting with hotel receptionist that no any online transactions was made by them no any third party was agreement with this hotel. My booking reference no HER[protected] on dated 17/07/2015 in packago.com So please suggest me how can I get that money I. e Rs 1800.26 for...

On[protected] i made a booking for 1 night at Hotel Ashirwad, from[protected] to[protected] at 16 Connaught Road, Pune. The payment of Rs 4144.69 was routed through Clicklytics website and their Organisation eZeeCloud Infoserves Pvt Ltd. I received confirmation Ref No ASH[protected] confirming my reservation and saying that full payment has been made. However on reaching the hotel, i was informed that they have not received the payment...

I booked a room Hotel Tiara, Bangalore on 29 May on their website. But the booking automatically done through some agent sites. when I reached Hotel on 30th, the boy on the desk refused room and said my booking cancelled (though I already paid online banking 1550/-). They were not taking any responsibility even when I said that it was booking through their website. Later, I was offered a room (same room) for a higher price (2050/-), which...

I booked Hotel Shivam of Howrah, thorugh them but when the poeple wanted to check in to the hotel, the hotel people said that they could not accomodate them without proper ID. The whole money paid by credit card was forfeited. This Ezeecloud is one of the most best cheater company of India. I still cannot understand why their trade licence is not cancelled...

Dear Sir, i booked Anoop hotel through their confirmation email i asked them for my local ID proof of delhi. But they said there is no problem with the local ID but when i reached at Hotel they reject my ID and did not let me checked in. and i was very helpless that time because of clicklytics. So please i request you to take necessary action as soon as possible. And refund my amount....

Subject:SAM[protected] Dear Ezeecloud team, Ref: Reference Number SAM[protected] I have done a Hotel booking through Ezeecloud portal Samraj Hotel during 2nd Dec to 4th Dec, 14, but when I visited the hotel it was told that the hotel don't have any information about the booking, moreover there were no room ended up searching different hotel paying higher charges. I have spoke to theie customer executives, but they...

You have taken money for a cancelled hotel room at the Orbett Hotels in Pune. I cancelled a hotel booking for 29 November to 10 December on the 24 October 2014. Hotel Orbett acknowledged the cancellation on 25 October 2014 in writing. You, ezeecloud, have taken 33413.oo INR off my account in the UK on 5 December 2014. On 9 December I talked to the managers at the Orbett Hotel in Pune, Mr Pawar and Mr Sanchay and they both told me that they...

I am writing to complain about what a scam you guys have created. The way I have been treated is appalling. Booking a deluxe room in A-91, being shafted to a room after midnight after a long flight, forced with my bags in a rickshaw freezing night with men I don't know to another hotel I hadn't heard nor would my friends know where I was being taken to . To having a room with dirty sheets not even a nice cover on the bed and a leaking sink,...

This is a Bangalore based company which is involved with cyber crime, cheating and fraud. Tried to book Dersy Cottages in goa through their website which took me this third partys website for payment, and they acted like they were the owner of Dersy Cottages and insisted me to pay to confirm book. After booking, the hotlelier did confirm for any reservations, they are denying it. We should file a proper complaint in Cyber crime...

I booked two rooms at Hotel Kishan Palace Bikaner (Rajasthan) through eZeecloud on dated 03/12/14 for 27/12/14 to 28/12/14 (1 day).As per option available for room booking on hotel site I filled my contact detail & email ID . Immediately I received a phone call from some Mr.Raghwendra (contact number +91 [protected]) from eZeeCloud. He informed me that rooms are available & will be confirmed once I make a full payment of Rs.1549.00....

I BOOKED PARIMAHAL HOTEL SRINAGAR THROUGH ABOVE COMPANY UNDER REFERENCE ON 29/06/14 FOR THREE NIGHT TWO ROOMS AMOUNTING TO RS 22002/ I CANCELLED THE SAME ON 25/09/14. THEY SEND ME BOTH THE BOOKING & REFUND VOUCHERS THROUGH MAIL THEY SAID THEY WILL REFUND MY MONEY WITHIN 10 WORKING DAYS. BUT NOT RETURNING ANY MONEY. THEY ARE NOT RESPONDING OVER MAIL PHONE IS NOT WORKING. HOTEL PREVIOUSLY RESPONDED BUT NOT TAKING ANY RESPONSIBLITY. KINDLY...

We booked Hotel Snow Park, Manali from 2nd – 4th Oct, 2014 through Ezeecloud. Booking was done on12th Aug.2014 i.e. well before the time to avoid any future discrepancies. We also received the reservation confirmation mail and phone call from Ezeecloud. After a long journey (almost 20hrs) from Delhi, we reached at the hotel around 11 am on 2nd Oct. When we asked the receptionist at the hotel about our reservation, to our surprise, she...