Ezoneonline.in — Samsung Refrigerator not working

Address:	201301
Website:	www.samsung.com

I bought a new Samsung Double door refrigerator -Model no-RT28K3423S8/HL ON 13TH Aug 2016 from EZONE located in Great India Place Mall Noida. the registered mobile no for the details can be checked on [protected].

on 4th July 2017 I found that my refrigerator is not cooling anymore. I immediately dialled up the Samsung Customer Care no[protected]/[protected] to report the incident. The executive informed me that on 5th July an engineer would visit my place- the address for reference( A-186, sec 51, Kendriya Vihar Noida 201301) and assist us further.

Two Engineers named Sandeep ( contact no- [protected]) and Asif visited my place on 5th July around 11 am and informed us that the gas needs to be filled and assured us that an engineer would visit our place on 6th July and do the needful and left.

on 6th July I kept waiting for the engineer to visit my place as this was really urgent to get the refrigerator fixed but nobody turned up till 3 pm IST. I again called the customer care executive to enquire about the visit - the executive told me that the engineer can visit anytime before 8 pm IST. I still waited till 8 pm but nobody turned up. I again called the customer care no, they told me that we are escalating the case from our end and tomorrow i.e on 7th July an engineer would come and visit my place. I waited fro Engineer on 7th July but nobody came . I again dialled the customer care[protected] no and requested them to help me. They again assured me that they are escalating the case rom their end and an engineer would visit our place on 8th July 2017. They also gave me the service centre no [protected]. I dialled this no multiple times but nobody picked any call on this no.

Today is 8th July I am still waiting for the engineer to visit my place but nobody has turned up yet.

I am highly frustrated with Samsung services. we bought the Samsung product as we believed its a brand name hence it would live upto its promises and commitment however we regret taking the decision to buy the product as the refrigerator got damaged before completion of a year.

I donot want this product to be fixed now, I need to get this refrigerator replaced as I donot trust the services anymore . what if after a year again it stops cooling, in that case I will have to bear the entire charges on my own.

I am highly demotivated with the services and the support provided by Samsung so far and would never think of buying any Samsung product again.

If I donot get the refrigerator replaced ASAP I would be forced to report the incident to consumer court.

Regards
Shubham Agnihotri
[protected]