Fabfurnish — Lower quality product was sold by saying 100% genuine sheesham wood | |||||
I purchased sheesham wood furniture and I was told that it's 100% genuine sheesham wood. However after 2 years "Powdering" issue started. I got to know that I need to throw this table, otherwise issue will spread to other wood products in house. It's risky to keep. For this I contacted FabFurnish and got reply that they give 12 months of manufacturing warranty. I said, it's not manufacturing issue but lower quality wood issue. however they're not taking this issue seriously. I got full replacement from Fab India for similar issue...and checked with other supplier like PepperFry and they said they also replace for such issue. As Genuine / original sheesham wood never have powdering issue. I'm putting case here and would like to bring notice about this issue to other customers as well... Need to know more details what next action is required. Was this information helpful? | |||||
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FabFurnish customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Hi Dadesai, request you to please share the order details with us. We would be happy to assist you further on this.
Reply
Hello Fab furnish,
My order number[protected].
I already tried contacting your customer care but initially was completely ignored and after multiple follow ups got irrelevant reply. I tried escalating and got mail I'd of "Prashant" from escalation team ([protected]@fabfurnish.com) but Zero response... Worst customer care service.
Note, my complain is lower quality wood for which you claim 100% genuine. Real SHEESHAM never have powdering issue. This is NOT manufacturing defect for which you try to escape that 12 months of warranty.
Prashant is having all details and still you need more details then revert and try to resolve this issue.
My order number[protected].
I already tried contacting your customer care but initially was completely ignored and after multiple follow ups got irrelevant reply. I tried escalating and got mail I'd of "Prashant" from escalation team ([protected]@fabfurnish.com) but Zero response... Worst customer care service.
Note, my complain is lower quality wood for which you claim 100% genuine. Real SHEESHAM never have powdering issue. This is NOT manufacturing defect for which you try to escape that 12 months of warranty.
Prashant is having all details and still you need more details then revert and try to resolve this issue.
Not yet resolved. They only tried to know details which they already have including their escalation team.
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