[Resolved]  Fabric SPA — Poor quality of service

Address:

Bangalore, Karnataka

I had given a set of 12 silk curtains with grommet rings to the Fabricspa in Indiranagar for dry cleaning, the price quoted was off the price sheet Rs12/sqft. The person at the front desk took one of the curtains to go measure it and I saw that he was laying a light cream colored curtain down on the floor to measure it. Upon questioning, I was told that they didn't have a measuring tape and were using the floor tiles to measure the curtain!! Given the price being charged per item, this seemed completely absurd! Every tailor, or fabric store I have been to has a measuring tape to measure fabric. I't appalling that a store that claims to be on the top end for dry cleaning and charges a pretty high rate for dry cleaning doesn't keep a measuring tape on hand and lays the fabric out on the floor to measure based on tile size, thereby adding more dirt to the item needing cleaning!! Finally after measuring and calculating I was told that the total would be Rs3528 for all the curtains (rs252/curtain). This seemed clearly way too expensive and when I mentioned this and was about to leave the store without placing the order, I was suddenly told that there was a surprising 20% discount for the day!!! This was not advertised anywhere and not mentioned upfront. Anyway I decided to then give my curtains for cleaning at the discount rate. Which was probably the biggest mistake on my part! I brought the curtains in to the store on Sunday 25th of May. I was told that it would be ready on Wednesday 28th May and that I would receive an SMS once the curtains were ready. Since I had not received an SMS by the 28th, I went to the store on the 29th and was told that the curtains were ready. On checking the curtains I found that more than half the rings had been damaged and/or had fallen off during the dry cleaning process and the curtains looked crumpled and crushed into one single bag (this despite my having requested them to fold them out flat and long and not put them in individual or combined packets). Given the condition they realised they would have to send the curtains back to the "factory" to fix the rings and re-press the curtains. I was again told that they would contact me once the curtains were ready. Again, nothing! So after a few days I called the shop and was told that the curtains were ready. I go to the store and once again find that some of the rings have not been attached properly and have fallen off. The ironing is also not done properly. The curtains have now been folded small (into sari size) and put into individual packets. Again, despite my instructions and request to the contrary. Apparently fabric spa does not check to ensure that the order is complete satisfactorily and to the customer's requirement before handing it off to the customer. There is no quality check!! So now having said that they would check all rings, re-iron and give me the order within a couple of days, I have once again, for the third time! Found that the rings are not all attached properly to the curtain and the ironing is more crumpled than when I gave the curtains for cleaning. It is now the 5th of June. It has been a good 10 days since I brought my curtains in for cleaning. I have gone to pick up the curtains 3 times and found that there has been no quality check before handing it over to me and the rings are still missing on some of them and the pressing has been done inadequately. This service seems very poorly run and managed. There is no transparency in pricing despite the printed price list that they carry. More than anything the customer service and quality of service is hopeless!