First Flight Courier — Refusal to deliver courier

Website:

firstflight.net

I'm a employee of Skoda Auto India Limited working in the premises of Volkswagen Chakan, Pune. Since I will not be available at home during day time, I had given my office address for a very important courier from ICICI Bank. It was sent through First Flight (AWB B991Q1115860). When I checked the status yesterday, it was showing the status as 'part refused to accept'. But I hadn't received any call from your delivery boy or any one else from your office intimating about the delivery. So I called your Pune customer care number[protected] and they redirected me to Chakan office which was supposed to deliver the courier. I was informed that the front office reception refused to accept the courier since it is a personal document and I was asked to collect the courier from your office in Chakan. I suspect that the delivery agent has not even attempted to deliver the courier and is lying because of the following reasons 1) It is not possible to determine whether a courier from bank is personal or official 2) The delivery agent is supposed to call the consignee and inform him, while he come for delivery (When I asked him why didn't anyone call me, i was told that they cannot call the consignee when it is official address) 3) All the employees receive orders from Flipkart, Snapdeal etc. delivered at the front office reception. They have never Please look into this matter urgently and resolve this issue.