Ford — Inferior Products.. Visit Workshop not the Showroom before buying Ford Car. Ford treat Indians as fools and supply inferior cars.

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Mumbai City, Maharashtra

I purchased on Ford Figo No HR 26 BG 1197 in the year October 2010 since the date of purchase I was facing numerous problems and subsequently after much pain and trauma my car's engine ceased to work. After much communication Ford refused to repair the engine leave aside replacing it. The cost of repairs was cited as Rs 2 lakhs. I took it as my destiny and car is still parked in Garage since more than 1 year. Utter shock came to me when my sister who lives in Mumbai and also owns brand new a Ford Eco Sport MH-03 BS 2247 (just driven merely 4808 Kms) told me that her engine started emitting dense smoke from bonnet and would have caught fire had she not been alert. When I spoke to the people at workshop I was given frivolous reasons and executive was neither in a position to explain nor he could satisfy my concerns. My only suggestions to those who intend to buy Ford product is please visit the workshop of Ford not the showroom before buying a Ford Car, you will realize how the buyers are cheated and I bet that the buyers will have to make repeated visit for repairs and followups. Adding to this I owned Honda for good 9 years before buying Ford and never went to service center for other work than service. Now I more than 3 years I am driving Toyota Corolla Altis (Diesel) and warranty has lapsed buy no repairs other than service. Thus I would in last make a point that Ford is using India markets as dumping grounds for their inferior cars and other product. Most of their Service Centres are cheats and specially Harpreet Ford, Gurgaon. Hope prospective buyers will take cues from this complaint.