Free Charge — Money deducted but recharge not done

Address:

Bangalore Urban, Karnataka

Pls refer my order id: #fcva[protected]
I made a recharge for 47 in [protected] (Airtel) through freecharge app on 07 nov 14 . After payment i received this order no and message was shon that recharge under process. After 10minutes i received a email "that recharge is successful".
Regretfully i say that recharge is not yet done.
I request pls resolve the issue or return money or credit it to my fc credit.
Thanks.