Freecharge.in / Accelyst Solutions — Complaint

Hi Karthick. Recharge failure occurs when the communication link between the recharge portal (Freecharge in the present case) and the bank during the payment transaction snaps, owing to technical glitches at the back end. The third-party portal, in such cases, usually does not receive any response from the bank, and this leaves no proof of the transaction, as the portal does not process the recharge. You are fortunate enough to have lost a relatively small amount. I once lost ₹1000 during a recharge transaction and never received a refund. I chanced upon the Billbachao app once, and I have had a smooth ride through recharges ever since. If your request for a refund from the portal managers are falling on deaf ears, it’s about time you download Billbachao on your smartphone from Google Play Store. If you encounter recharge failure in the future, be rest assured that Billbachao will help you get a refund within 7 working days. The Billbachao app also enables you to check your data consumption details from time to time. This enables you to monitor your data spends from time to time. Hence, I suggest you download the Billbachao app on your smartphone as soon as possible.you can download this app here