Freecharge.in / Accelyst Solutions — Money deducted from bank but not paid to Airtel

Address:	600026
Website:	www.freecharge.in

I used Freecharge services to pay my Airtel landline bill (order ID FCLW[protected])which was due on 25th March 2016, being so initially i got a email on 26th March that it was successful and later yesterday freecharge have emailed me that my money is safe with you and the transaction is successful.

Hope freecharge know that if the bill payment in not made on time i will incur some penalty of late payment.

This kind of response from Freecharge is disappointing, if i don't get the payments made today to Airtel then i have to take necessary action against freecharge as to keeping my money and making me frustrated in not completing the transaction.
Also if there is any late penalty with Airtel then freecharge has to bear the same for the delay.

Kindly find the email from Freecharge attached below,

Regards,
Balaji
[protected]

On Mon, Mar 28, 2016 at 7:02 PM, [protected]@freecharge.com wrote:
Dear Manu,

Thank you for your patience and we apologies for the delay in resolving this issue.

We regret the inconvenience caused to you as you’ve not received the recharge for your recent transaction yet.

Our records show that the transaction (order ID FCLW[protected]) is successful against the operator.
Please note that there are a few exceptional cases where the operators reverse a transaction status after 48 hours of the transaction time.

We will verify this with the operator and come back to you within 48 hours.
We assure you that your money is safe with us and we will process a full refund in case the transaction is confirmed as unsuccessful.

Appreciate your patience.


Happy FreeCharging,
Customer Success Team

www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.


On Mon, 28 Mar at 1:01 PM, Manu Bala wrote:
Dear team,

I have paid through your bill pay to Airtel for the phone number[protected] on 25th Noon, still it is not updated.

I was in the opinion that it will update soon in minutes like the recharge, now it is going to be 3 days.

Please revert as soon as possible,

Regards,
Balaji
[protected]

On Sat, Mar 26, 2016 at 5:54 PM, [protected]@freecharge.com wrote:
Dear Manu,

Thank you for your email.

We understand that you've had to write to us because you haven't received your recharge yet but don't you worry, we are here to take care of your concerns!

On checking our records, it has been found that your transaction (order ID FCLW[protected]) is "Under Process" at the operator's end.

The final status update from the operator’s end may take 1-2 days at times. Unfortunately, this is not fully controllable for us. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to please check and verify if the below details regarding your transaction are correct:

Recharged number:[protected]
Recharged amount and date: 25-Mar-2016 & Rs.1085

We will update status in next 24hours and we appreciate your patience.

We'd love another chance to show you an improved experience and hope for your continued support.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.