Freecharge.in / Accelyst Solutions — Payment is not refunded after 48 hours

Address:	Mumbai City, Maharashtra, 400051
Website:	www.freecharge.in

I have done an airtel recharge 2 days back thru freecharge. The payment was deducted from my account and the transaction is showing in pending since then in freecharge portal.

I have been following up with them since 48 hours but as yet the recharge or refund of my money is not processed.
Order id : fcvw[protected]
Your transaction in pending state
Incident # : #3483295

The most pathetic situation with this company is there is no customer care dial in facility where a customer can have a track of his request closely.

I am not sure how govt approve these companies to do business without any face.