Freecharge.in / Accelyst Solutions — Wrong deduction of money from my freecharge wallet in spite of failed transaction

Website:

www.freecharge.in

From my FreeCharge account associated with bhuyasi.[protected]@gmail.com, I
was doing transactions @ Mobikwik site vide order id :-
445291700033995577631016539300 ( Transaction Date :- 19 Feb 2016

Though my transactions @ Mobikwik (using balance in My Freecharge account) failed, you have deducted money from my FreeCharge a/c.

You = Freecharge

You write in FAQ That while making payment using Freecharge Go card you will ASK for OTP to authorise transaction...But in my above transaction You have not sent any OTP and without entering OTP By me how can you
authorise and deduct money from My FreeCharge a/c...

This is nothing But cheating and Looting customers.

How Can We TRUST On your payment system which authorized Transaction
WITHOUT Entering OTP...Very Poor technology and risky for customers
as well

I want My money Back immediately.

I NEVER Expected this kind of technology loophole and Cheating from
reputed websites like FreeCharge

I have sent almost 10-12 E-mails to freecharge customer care regularly. But every time they told me to wait and told that Issue has been given to Internal Team.

Though 12-15 Days have passed I have not received Refund. And freecharge has no Answer.

I must Say " Incompetent Team and Poor technology @ Freecharge... Hope you get some good Team leader who can teach you importance of response time for SERVICE INDUSTRY. "

Just by writing that we have escalated issue, you can not avoid your responsibility and hence can not satisfy customer