Freecharge.in — Need status update of my Order#FCVW[protected]

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.freecharge.in

I had recharged my Reliance GSM prepaid with 500 rs on 26th Oct 2015 using promocode (PP20) and also added a free McDonald coupons as well. My phone no has been recharged successfully but haven't received my cashback and free coupons yet. Also it is showing in pending state in my free charge account. I have emailed to customer care but every time they responded with new Ticket number. Please help me to get the update from Freecharge. Order Number : FCVW[protected] Tickets raised: 2325475 and 2335693
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Dear Nitin,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
My Alternate no is : [protected]
Just to update once again that My Reliance recharge has been done successfully through Freecharge site.
However I have not received my cashback and free coupons from Freecharge company side and on my freecharge account it shows in pending status.

Please see attached image as well.

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