[Resolved] Freecharge Payment Technologies / Freecharge.in — Misuse of my account | |||||
Yesterday night at 10.29pm total 900rs unauthorized recharge happened. When msg began arriving with written RECHARGE SUCCESSFUL. I immediately opened my account I was shocked to see my balance was reducing quickly with recharge sum of 300rs and 150rs randomly. I was thinking now what can I do. Then I transferred 1200rs to my another FC account . BUT please anyway try to refund my 900rs hard earned money... !! Provide full detail of Location And Device used to use my account. My Samsung J7 is in service center. Is it misused there as My account was open in that mobile before submitting in service center... Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Nov 12, 2016 Updated by Radhakrishn Ramsn Four transactions was done Verified Support Nov 12, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We regret to know that you haven't received the recharge amount on your number. Recharge was successfully processed (order ID FCVA[protected], FCVA[protected] & FCVA[protected] & FCVA[protected]) with the Operator Transaction ID[protected],[protected] &[protected] &[protected]. On rare occasions it may take some time before it reflects on your balance. In the meantime, please check and verify if the below details regarding your transaction are correct: Recharge # : [protected] & [protected] Date & Amount: 11-Nov-2016 & Rs.300.00 + Rs.300.00 + Rs.150.00 + Rs.150.00 We request you to wait for couple of hours for the balance to reflect on your account. You can also check the updated status of your transaction at -https://www.freecharge.in/#!/transactions. Please reach out to us in case you do not receive the recharge after few hours and we will look into it immediately. Unfortunately, the benefits applied with a specific recharge or unexpected deducitons are decided by the operator and hence are beyond our control. Kindly contact operator. Appreciate your patience. For further queries kindly write to [protected]@freecharge.com | |||||
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
Then how it is possible to recharge from my account from someone else. YOU SECURITY SYSTEM MAY BE PROBLAMATIC AND NO HIGH SECURITY. THEREFORE MY ACCOUNT WAS MISUSED.
Who will be responsible for this mischief.
I will FILE CASE AGAINST YOU AND ALSO CYBER CRIME CASE.
NOW I am afraid o[censored]sing your freecharge app.