[Resolved] Freecharge Payment Technologies / Freecharge.in — Recharge not done, yet money not refunded | |||
On 8th november 2016 I recharged my airtel number with a top up voucher of RS 20. The money was deducted from my bank account but yet recharge has not been done or my money does not refunded to my bank account. My order Id : FCVW[protected] I Have given my transaction ID separately as it's visible to all public. So, I request you to refund my money back into my account as soon as possible. Was this information helpful? | |||
Dec 14, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Nov 13, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you are worried about the refund that you have requested. As per our records Payment gateway initiated auto refund of Rs.20.00 to your account on <[protected] > against the order ID FCVW[protected]. Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date. This will help us follow it up with our payment partner. Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance. We appreciate your patience & co-operation! Please do not hesitate to get in touch with us, if you have any other query. | |||
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
But the amount is not credited to my freecharge a/c, but it has been debited from bank account.
User ID: lawrence.aimit.[protected]@gmail.com