Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Refund for failed transaction

Kamesh Dashora

from Abu, Rajasthan

Address:

Mumbai City, Maharashtra, 313001

I paid my bsnl landline bill of 1490 on 13th nov'16 and once the freecharge app showed failure, i tried paying it again and it got success. But money was deducted from my account 2 times. Rs 1486 each time. Rs 4 was paid from my freecharge balance. Please look into this issue, i got my money deducted 2 times for the failed as well as succesfull transaction.
I have been sending you mails on [protected]@freecharge.in but you guys don't even bother replying it.

Failed order id: fcli[protected]

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Dec 22, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kamesh,

Thank you for writing in!

We regret for the delay of your recent transaction.

As per our records the transaction (order ID FCLI[protected]) is successful against the operator ID FRC[protected]. Kindly allow us 48 hours to update the amount.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.1490 and 13-Nov-2016
Operator ID: FRC[protected]

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCLI[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID HHMP[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.