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Freecharge.in — Error messages while making payment

rajatgupta0504

from Bengaluru, Karnataka

Address:

Gurgaon, Haryana

I tried freecharge to recharge my Airtel Prepaid No. with 50 /- Rs. With that, I combined one McDonalds offer for 5 /- Rs. Total, it was costing me 55 /- Rs. I entered all the required details, logged in to my freecharge account, entered my HDFC netbanking Id and Password, entered my security answers and while the payment was being processed, it gave me " Page can't be displayed" error.

The recharge was not successful but the amount got deducted from my bank account.

I sent several followup mails to freecharge for the refund. Everytime, I got an automated reply mail saying :

"Thank you for choosing to recharge with us. It seems like your payment was unsuccessful, because of which the transaction wasn’t processed. There is nothing to worry about though, your money is completely safe and will be auto-refunded to your bank within 5-7 business days. "

Its been more than 2 weeks now, I haven't got the refund.

In between all this process, I got one manually generated mail also asking for the screenshot of my bank account statement. I sent them that also but after that, I didn't hear back from them.

I am attaching the screenshots of my mail chain with Freecharge for the proof.

+2 photos

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Dec 02, 2014

Updated by rajatgupta0504 I tried freecharge to recharge my Airtel Prepaid No. with 50 /- Rs. With that, I combined one McDonalds offer for 5 /- Rs. Total, it was costing me 55 /- Rs. I entered all the required details, logged in to my freecharge account, entered my HDFC netbanking Id and Password, entered my security answers and while the payment was being processed, it gave me " Page can't be displayed" error. The recharge was not successful but the amount got deducted from my bank account. I sent several followup mails to freecharge for the refund. Everytime, I got an automated reply mail saying : "Thank you for choosing to recharge with us. It seems like your payment was unsuccessful, because of which the transaction wasn’t processed. There is nothing to worry about though, your money is completely safe and will be auto-refunded to your bank within 5-7 business days. " Its been more than 2 weeks now, I haven't got the refund. In between all this process, I got one manually generated mail also asking for the screenshot of my bank account statement. I sent them that also but after that, I didn't hear back from them. I am attaching the screenshots of my mail chain with Freecharge for the proof.

My Complaint id is - 906383