Ghumlo India Pvt. Ltd. — False promises made and fradulently used our names to make the booking. Toatl unethical and unprofessional behaviour.

Address:	Agra, Uttar Pradesh
Website:	ghumloindia.com

This is in reference with a horrible issue that was resolved by the go ibibo & red bus hotel team regarding our resort booking at amanvana spa & resort in coorg for check in on 22nd sep 2016 and check out 24th sept 2016.

We were initially in talks with the travel agency called ghumlo india pvt. Ltd for making a tour booking for our trip to coorg. They promised us number of things while promoting their agency. I specifically wanted to stay at amanvana so i asked the agent if they have any deals with this resort. The sales agent promised that they will come up with a good deal and got back to us saying that in inr 33000/- they will book the room for 3n4d along with breakfast and dinner and tax all included. They then sent me an email with a whole package cost of 42999/- which included hotel room with breakfast, dinner, tax and transportation (Pick up and drop to airport and car will remain with us at our convenience for 4days). After giving this package details, i sent an email to the travel agent and mentioned all the inclusions of hotel & transport and also confirming that i will pay the package advance of inr 10000/- on the basis of which the entire package will be considered as booked and they will send me the confirmations of the hotel and teh car and the email also mentioned that i will make the balance payment of inr 32999/- on the 2nd day of our trip once i reach the resort. The travel agent agreed to all terms and conditions and sent us a return email confirmation accepting the same.
The next day i received a call from the travel agent mr. Nitin that in inr 10000/- we will only book 1 night in the hotel and nothing else so please transfer more money. I told them this is not what was decided and that i have an email mentioning the same. But he refused to agree. I then called up the resort and confirmed how much amount would they require to make a 3n4d booking and they said the booking for 3n4d can be done by paying inr 15000/-. I told the travel agent mr. Nitin that i will pay 5000/- more as i have already paid 10000/- and you send me the hotel voucher. He kept disagreeing and said that i have to make the full payment of inr 33000/- only then we will send you the hotel voucher. We were furious with their unprofessional behavior. After a long argument we still agreed to make a further payment of inr 10000/- (Total paid was inr 20000/-) to the agent. He then said that now make the payment for the 3rd night only then i will send the hotel voucher. At theis point we were really furious and we argued and argued and asked him to send the 2n voucher atleast as we have already made the payment for 2nights. He then sent the hotel voucher for 2 nights which did not include the dinner as it was promised by them. When we called up the resort to reconfirm our 2n booking they said that this includes breakfast only and no dinner included. We then called up the agent and they said that you pay for the 3rd night and we are working on the dinner inclusion. We refused to do so as we were now unsure of the way things were going. The next day the agent mr. Nitin called us and said that the price for the 3rd night has increased so you have to pay more. This was extremely frustrating. We refused to do so and told them that we do not want to go ahead with their package and that they have already received the payment for 2n so lets close this issue an we will manage the rest of the trip on our own. We sent this on the email and asked to close the matter. We were so frustrated that we even dint bother to argue further for charging more and not including the dinner in the package and amount that they had already taken from us.
We had a hard time as we had to manage the rest of the package 3 days before departure on our own. Later in spite of sending an official email that we do not want to further deal with the agent they kept calling us continuously and threatened us to cancel our hotel booking. When we told them that send this to us in writing on an email they refused and only kept calling. We then came to know from the resort that the booking was made through go ibibo+ red bus so we contacted go ibibo and informed them that not to cancel this particular booking if a request comes from the travel agent ghunlo india pvt. Ltd. As we have made full payment for 2 nights to them and they are threatening us for no reason.
As the go ibibo team had passed the message to their hotel reservation, a day before our travel, we got a call fro red bus hotel team saying that they have received a resort cancellation request from our end. We told them that we have never requested for any cancellation. So the redbus team investigated the issue further. After reading the redbus hotel booking terms and conditions, we came to know that no travel agent is allowed to make any booking through redbus. So the travel agent person had made the booking using their personal phone number and email id and said that the booking is for mr. Nitin and his wife and they used my name as his wife. As i had sent them mine and my husbands pan card copies for making the booking they had few of our personal details which they used while making the booking with redbus. As the redbus agent was now aware that there is some major issue in this booking, he constantly kept us posted as to what was happening. He called up the travel agent and spoke to mr. Nitin and told him that please ask mrs. Sneha takbhate under whose name the resort reservation is to call so that we at redbus can verify a few things and then proceed with the cancellation request. The travel agent person made some girl call up in my name and she asked for a full refund from redbus and cancel the booking. We became aware of all this as we were constantly in touch with mr. Prasad from redbus hotel team.
We then told the redbus agent mr. Prasad that we will send him the passport copies which clearly mentions the spouse names in the second page. Once we sent the copy of passport, the redbus agent called up the travel agent and asked them also to send the passport copy. As the travel agent did not have my or my husbands passport copy they could not provide the same to redbus and later the travel agent were not even answering the calls made to them by redbus. The redbus hotel agent then remade our booking for two nights and resent the confirmation voucher. We then booked the 3rd night from redbus only and we came to know that the booking made by the travel agent was with the same promo code that we used while making the 3rd night booking and it cost the travel agent around inr 7362/- for one night whereas they charged us inr 10000/- per night and also as promised by the agent no dinner was included.
The travel agent cheated us for around rs.5300/- and more so fraudulently used my name and identity while making the booking.
It was the worst ever experience and the way ms. Nishu from ghumlo spoke to us was horrible and she used words like 'aukat nahi hain toh 5 star resorts kyun book karte ho.'
I will request people to please make a note of this and be very careful while making any sort of bookings and prior payments to such small time travel agents.

-sneha & sumedh takbhate