Godrej — Bad customer service of godrej | |||
Respected Sir, I had purchased the spilt A.C on 08/04/2015. through your store from jaipur . on 03/05/2016 i had booked a complaint regarding non cooling of A.C . and i received a message that your complaint is booked and technician mr . kareem will visit soon. I had further make a call on 10/05/2016 for knowing reason that why the technician had not visited till yet and your representative instead of supporting provide me the contact no of Mr .singh (service department) and cut the call. when I call Mr. Singh he made a excuse for non visiting of techician and gave a reply that work load is too more during these days and provide me a no. of his assistant/ techician Mr .Ashraf that he will visit soon your place i had made a further call to Mr. Ashraf and he told me that he will visit by 5.00 pm but still no person had visited and i am still facing the problem . kindly look into the matter at earliest otherwise I have to go for legal action for defaulting in customer service against the comapny. HARSH JAIN M- [protected] Was this information helpful? | |||
|
Godrej Interio customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi Team,
I registered a complaint D[protected] on the 30th of April 2022, Customer care ask me to call on a number [protected], and the person replied that a technician will be visiting on the 1st of May 2022 afternoon.
when no one visited till 04:00 PM I again called on the same number but had no luck,
Finally, I again called customer care and they gave me another number for escalation which is [protected].
I tried this too 3-4 times with time intervals but no response.
I call today in the morning customer care they told me that now they are escalating it.
At 10:22 AM I received a call from [protected] and he said Technician is visiting us in 30 minutes.
A technician visit our house and said he just came to check the level of GAS and someone visit gain tomorrow to fix it, when I ask him why there is too delay in service, no one is responding to the number given by Godrej customer care, he simply replied he don't know.
I ask him can he connect me to his BOSS on his mobile, he dialed a number and I ask the person for the unprofessional behavior of responses, after committing to send a technician on the 1st of May afternoon and after that not picking up the calls. he said that they the do like this (TO FIR KIYA HUA).
I asked that now this guy is saying that he can't fix it and another person visits again tomorrow.
I asked it is not accepted, he asks to me show the extension of warranty papers, I said I did it online and +Godrej customer care update me that you have that,
He said " Paper dekhna humara haq hai, though they have has already given me services 3 times in past.
Finally, he said if you show me the papers they will fix the issues today otherwise tomorrow.
I again called Godrej customer care and -ask for help -and the representative share an email ID "[protected]@gdrej.com" and i was supposed to receive a call from customer care for help. which I haven’t received so far.
NOW I HAVE QUESTIONS:-
1. What is SLA of services we have registered for?
“humara kiya haq hai” ??
I registered a complaint D[protected] on the 30th of April 2022, Customer care ask me to call on a number [protected], and the person replied that a technician will be visiting on the 1st of May 2022 afternoon.
when no one visited till 04:00 PM I again called on the same number but had no luck,
Finally, I again called customer care and they gave me another number for escalation which is [protected].
I tried this too 3-4 times with time intervals but no response.
I call today in the morning customer care they told me that now they are escalating it.
At 10:22 AM I received a call from [protected] and he said Technician is visiting us in 30 minutes.
A technician visit our house and said he just came to check the level of GAS and someone visit gain tomorrow to fix it, when I ask him why there is too delay in service, no one is responding to the number given by Godrej customer care, he simply replied he don't know.
I ask him can he connect me to his BOSS on his mobile, he dialed a number and I ask the person for the unprofessional behavior of responses, after committing to send a technician on the 1st of May afternoon and after that not picking up the calls. he said that they the do like this (TO FIR KIYA HUA).
I asked that now this guy is saying that he can't fix it and another person visits again tomorrow.
I asked it is not accepted, he asks to me show the extension of warranty papers, I said I did it online and +Godrej customer care update me that you have that,
He said " Paper dekhna humara haq hai, though they have has already given me services 3 times in past.
Finally, he said if you show me the papers they will fix the issues today otherwise tomorrow.
I again called Godrej customer care and -ask for help -and the representative share an email ID "[protected]@gdrej.com" and i was supposed to receive a call from customer care for help. which I haven’t received so far.
NOW I HAVE QUESTIONS:-
1. What is SLA of services we have registered for?
“humara kiya haq hai” ??
Devender Bhardwaj's reply, May 2, 2022
another challenge now, I called Godrej customer care for an update on my complaint and they had cancel it and created a new one
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
30%
Complaints
1530
Pending
0
Resolved
453
+91-22 6796 1800
+91-22 6796 1700
+91 22 6796 5656
Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
View all Godrej Interio contact information
Godrej Interio — Godrej Kreation Almirah
Never think of purchasing Godrej Kreation Almirah /Wardrobe. There remains wide gap 5 mm between the door and main body. It gives easy passage to insects, lizard and moist air, which defeats the very purpose of steel almirah.