Godrej — Defective split ac

Address:

Bareilly, Uttar Pradesh

Dear Sir / Madam
I want to draw the serious attention of your senior management towards the following facts:
1. That, I contacted Mittal Electronics, Ekta Nagar, Bareilly (UP) for purchasing a Window AC for my drawing room. He convinced me to go for the split as the window series is almost becoming out of the market and then I will be facing problems in service. Being convinced, I purchased a split AC 1.5 T with V-Guard Stabilizer from him on April 19, 2014 for Rs. 32000/= paid Through Cheque No. 51848 of SBI, Bareilly College, Bareilly. The same was installed by his technician at my residence 67/III, Shri Ganesh Puram, Bisalpur Road, Bareilly on cash
payment of Rs. 1500/= towards installation charges.

2. That, the AC was ordered after the site inspection (i.e. assessment of room size and ambiance etc.) by the
aforesaid technician and I left the choice of the model and specifications on Mr. Rachit, the owner of the Mittal Electronics, Ekta Nagar, Bareilly.

3. That, as the weather was quite pleasent at that time, the AC was not used till April 2014 and the use was started from May 1st, 2014 (approx.).

4. That, The cooling started deteriorating day by day and I informed the same to Mittal Electronics on May 11th, 2014 when there was almost no cooling. My complaint was logged with Call No. Z[protected] and I received an sms that I have to share the Secret Code with the technician on being completely satisfied with the service. Mr. Rizwan (the technician) visited my place on 12th May, 2014 and told me that Gas has been leaked due to
installation fault and assured me that the problem will be rectified soon. On 13th May, 2014, he refilled the gas and the AC started working. He asked me to comment on the Complaint Sheet with him that the problem is now rectified but I wrote that the review of the performance can please be taken after 15 days as I was of the opinion that If the leakage is persisting then the same condition will be repeated. I did'nt even shared the Secret Code received through sms.

5. That, I received an sms on 17th May stating therein that the Service Call is completed. I was quite surprised that how can the call be completed without sharing the Secret Code assigned to me. I shared this view with Mr. Rachit also at Mittal Electronics.

6. That, I was waiting for the review inspection by your technician due as per commitment after 15 days. Meanwhile the problem of low cooling again started and I complaint through Mittal Electronics on May
25th, 2014. I again received an sms stating therein that the Call No. is Z[protected] and the technician Mr. Parvez will visit my residence on 27th May, 2014.

7. That, It is quite embarrassing for a company like GODREJ that the technician visited my place at 8:15 PM without the required tools and anyhow inspected the outdoor unit in the mobile light. He assured me that Mr. Rizwan (another technician who visited on first complaint) will visit on May 28th with the requite tools and will see into it. However, he was of the view that the cooling is very low. I further received a call from Mr. Nagendra (Mobile No. [protected] probably your ASM at Bareilly) on 28th May that Mr. Rizwan will visit to review the case. I requested him that I would like to be present at the time of his visit so please send him after 6 PM.

8. That, since then I am calling daily a no. of times to Mr. Nagendra, Mr. Rizwan, and Mr. Rachit (Mittal Electronics) but they are not picking up my calls which clearly implies that I have been sold a defective piece by your dealer and all the concerned mentioned above are aware of the fact that is why they are not taking the matter seriously.

I do hereby request you to please take the matter seriously and replace the piece (if it is faulty one) at the earliest otherwise, I have to go for legal formalities. I would like to mention that I will not go for getting the same repaired at any cost as it is problematic since installation. I would like to mention that it is just a matter of Rs. 33500/= (including installation charges) for me and my problem will be solved by purchasing some new AC of any reputed company but such dissatisfied customers will be harmful for the market image of a company like GODREJ.

Thanking you.

Anuj Kumar