[Resolved]  Godrej Electronic Safe From Homeshop18 — Advance payment and product not delivered

Address:

Uttara Kannada, Karnataka

I ordered Godrej Electronic Safe - Forte(Order no.[protected] from Homeshop18 on 12 Dec 2014, and pay them advance money Rs 7790/- through internet banking, product was shipped through DTDC on 14 Dec and after tracking I found that from 18 Dec is was in delivered status but I didn't product. I was relax because on homeshop18 website it was showing in delayed status. After waiting for one week I contacted them and they told they will track the product and ask me to send the bank statement of payment through mail. Next they on homeshop18 site product was shown delivered and when I contact them they made me fool for next 3-4 days by saying that we will solve this quickly. I contact them multiple times and they said wait fro 24 hr.Than I trace shipment by calling to DTDC and after Tracking found that product was booked by name of some Mr. Kushwaha and delivered to him. With this new detail when I contact them they told me they are placing new order for me and that will be delivered within 10 days. After 5 days when I check status, order was not even shipped. Again when I contact costumer care they told "We are checking weather previous order was delivered to you are not."It means they were fooling me by placing another order (No.[protected], again when I call customer care and talk to their floor supervisor MS janmeet she told product is already delivered to you and received by sign but if you didn't get product we will investigate and from last one month they are making fool out of me. Now neither they are returning my money nor they are shipping product.