Godrej — Godrej 210L Refrigerator Single Door

Address:Kolkata, West Bengal, 700025

Terrible product by godrej and their customer support behavior is disgusting. Godrej now makes the freezer section out of plastic, and the plastic gets cracked very soon due to ice formation. This happened in only 7 months after buying the product. Then godrej refuses to repair the refrigerator under warranty, and blames customer for the damage. The behavior of godrej customer support is terrible. Godrej must claim responsibility for their poorly desiged products and replace my refrigerator at once.
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Dear Nilot,

We'll surely get this checked. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.
nilot's [Complaint's author] reply, Jun 26, 2017
We do not need your service. We have already repaired the fridge by local mechanics. The customer service woman said we need to go the service center and deposit the money for repairs. Is this the rule? The refrigerator is only 7 months old and under warranty. Yet this is how customer service behaved and demanded money for the repairs
Godrej Appliances Customer Care's response, Jun 28, 2017
Dear Nilot,

We regret the inconvenience caused. We'll share your review with our team. Do let us know if you need any further help.

Regards,
Godrej Appliances Team.
We do not need your service. We have already repaired the fridge by local mechanics. The customer service woman said we need to go the service center and deposit the money for repairs. Is this the rule?
nilot's [Complaint's author] reply, Jun 26, 2017
The refrigerator is only 7 months old and under warranty. Yet this is how customer service behaved and demanded money for the repairs

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