Godrej Interio — apartment - wardrobes & modular kitchen

Address:

560037

Hello. My name is Murali and I had procured my new apartment in Prestige Sunrise Park, Electronic City, Bangalore and we had chosen Ms. Sarada Enterprises located at Marathalli, Bangalore from Godrej Interio for our modular kitchen work and wardrobe work. This was way back in June 2018. We had finalized everything around 3rd week of June and at the time of finalizing, we had also made an initial payment of 1 lack rupees as requested by the agency and we were assured that the work will start soon and all material would be arriving from Mumbai. The total cost of the contract was approximately 6 lakhs including the installation etc. As you can imagine, this is a pretty huge amount. Later on, we were pressurized to make the full payment and we arranged for bank loan and handed over the payment by August 2018 and we were told that the works will start very soon and the material has arrived on 22nd August in Bangalore. From then until now, the works are not complete and we keep hearing some or the other silly excuse from this agency. First, we were told that the part that has arrived from Mumbai is the wrong type and again new items were requested - this wasted a good 1.5 months for us and we dont even know if this is true or if the agency was giving an excuse. Later on, we were assured 1 month that work will start again and parts have come but until now the works havent been completed, and I am not sure why. Every time it is the same excuse or the other. Now, we are again hearing that the lock and loft work is pending as lock is not suitable! This is limits of my patience. I am tired of endless email correspondences I have been having with them for 4 months now and endless phone calls. It is really frustrating. This is totally unprofessional of them and of Godrej. We had thought by awarding the contract to Godrej we can be at peace, but I believe now it was a mistake and you can be rest assured that I will never go for Godrej in my lifetime and I will be sure to advise others too of the same and will also publicly post this grievance everywhere including google reviews of this place and of Godrej. I am attaching the details of the Agency along with invoices etc. Kindly have a check and advise. This has been a nightmare for me. I need you to let me know if the claims made by this agency are true or not and I need to know what is that you are willing to offer for causing me this mental trauma. I am also going to go to consumer court with this case for sure and you will hear from my lawyers very soon. What kind of a company is this agency running and how are you as Godrej tolerating this unprofessional behavior. If the agency wasnt sure of being able to complete the work, why did they commit to us and why did they pressurize us to make whole payments? Can you believe, that from June until now, a simple kitchen and wardrobe work is not done? This is simply unbelievable to me or to anyone. Its my hard earned money and you or the agency have no right to play with my emotions like this. This agency is filled with crooks whose sole objective is to secure payments and there is no regard for customer satisfaction or sentiments. I should have given this contract to someone else like Hettich or some other international brand other than Godrej. How is it possible that a big company like Godjre can make the mistake twice of sending unsuitable kitchen or wardrobe components and then again sending unsuitable lofts and locks?? Please explain.

Agency Address: MS. Sarada Agencies, 92/5, A.C.R. Greens, Next to Bhagini Restaurant, Marathahalli, Outer Ring Road, Bengaluru, Karnataka 560037, India Phone: +[protected]