Godrej Interio — defect in sofa

Address:

Chandigarh, Chandigarh

I purchased sofa Milan 2 and 3 str. on 15.05.2014 from Handa & Chopra Chandigarh vide invoice no.22277. My 3Str sofa have some defect and I lodged a complaint in this regard in last week through call center. A person from service center visited our residence and after inspection they informed me on phone that this is mishandling case and sofa is cut by sharp edge object and company will not repair it and you have to make a payment of Rs.2800.00 for repair of your sofa. Sir, In this regard i would like to inform you that sofa is not mishandled i have never shifted this sofa to any other place, there is no small children at our home who had mishandled or why we will cut our own sofa.I am surprised to not that how a person from service center has decided that this is a miss handling case. I am attaching here with the photographs of the sofa for your perusal and you can see from the photographs that sofa is torn from the joint between cushion and back seat where the joint is stitched and this is a case of some manufacturing defect. I request you to arrange to repair the sofa without any charges as this is within warranty period. Please do the needful immediately as warranty period of one will expire on 14.05.2015 yours faithfully PAWAN KUMAR HOUSE NO.5151 SECTOR 38 WEST CHANDIGARH PHONE NO.[protected], [protected]