Godrej Interio — Delay in installation of modular kitchen

Address:

Lucknow, Uttar Pradesh, 226016

This has reference to my Modular Kitchen order booked on 15.10.2016 at the company’s authorized dealer M/s Dream Enterprises, 9 Mangalpuri, Ismailganj, Faizabad Road, Lucknow (photocopy enclosed). Even after 3.5 months from the time of booking the order has not yet executed completely. What is really shocking that neither the dealer nor the company of such a repute is least concerned about the completion of the order. This really puts a question mark on the monitoring system of the company, for which I had always a feeling that Godrej is one of the top companies of the country as far as the customer satisfaction is concerned based on my previous experience for other home appliances which I am already using.

In spite of so many phone calls and personally visiting at the dealer outlet the company representative Mr. Govind Singh did not turn up even once neither during the execution of the work nor after the so called incomplete work i.e. on 22.01.2017. Due to lack of proper guidance and instructions, as per the requirements of the company, the plumbering work was dismantled and again fixed as per the company’s requirement. What I feel that this complete mess-up is due to Mr. Govind Singh who actually is not taking interest in the work of the company and is more interested in the allied works of the modular kitchen granite such as slab fitting, electrical and plumbering work etc. at different sites at a time leading to non-completion of the projects within a stipulated time frame and to the customer satisfaction.

Since the company takes the full payment before the start of the work, the customer is helpless and has no choice except to make phone calls and request the dealer or the company representative for the timely execution of the work. In this regard I have a suggestion and it is up to the company to take it or not that full payment should not be taken at the time of booking and some amount from the dealer’s margin should be paid by the customer after the completion of the work to their satisfaction.

Moreover on enquiring it was revealed that company representative Mr. Govind Singh is posted at the present place for the last 8 to 10 years. It seems that during this period Mr. Singh has formed his own set of people and along with them he is more interested in executing the allied works of the modular kitchen rather than paying attention to the actual work of the company.

Now again coming to the point, one damaged door is yet to be changed and two shelves are yet to be installed in the modular kitchen so as to complete the 3.5 months old order. Kindly note that since the start of the installation work on 09.01.2017 till date i.e. 30.01.2017 Mr Govind Singh has not visited the site to check whether the work has been executed as per company standard or not and has not even taken the work completion report from me.

Looking forward for an early solution of the above and hope that the incomplete work will be completed within a reasonable time frame.