[Resolved]  Godrej Interio — Dissapointing After Sales Services

Dear Sir Some years ago, 2010 to be precise, I thought of buying some furniture . Being in the Army, I never thought that I would buy any furniture, but at that time when I decided that I would go in for furniture, the only name that struck me was Godrej Interio. That was the only name that could be trusted, at least that is what I thought . I bought a TV Cabinet by the name of Alcove and a Sofa cum Bed . The people in Trichy from whom I bought it said that whenever I would be transferred, they would come and pack it . Being a prized possession, I thought it prudent to follow their suggestions. I got posted to Pilani in Rajasthan, and what happened after that, My faith in Big companies has been rudely broken. In Thanjavur, people came from Trichy and packed the stuff and took a nominal charge of Five Hundred Rupees . Reaching Pilani, I contacted Jaipur, Hissar and Bhiwadi branches of Godrej Interio and they refused to come and assemble the items . For this I even spoke to Mr Suhag in Jaipur that I was willing to pay whatever was the reasonable service charges and I was told that I would have to pay Five Thousand rupees for the people to come. Frustrated with the general apathy towards existing customers shown by the company, I caught hold of a person in Pilani who was an ex-employee of Godrej Interio at Jaipur and got the things assembled in 700/-.Once I was posted out of Pilani I called the same chap to pack the stuff . Coming to Patiala, I knew I would face the same problem . I contacted Chandigarh Office and was told that I would have to give two thousand rupees, one thousand for each item . The service engineer came and assembled The TV cabinet and did not know about the Sofa Cum Bed and so he told me that the Sofa Cum bed is not a Godrej Product and that they will not assemble it . They asked for a thousand rupees and went away. Again contacting the Chandigarh Branch, two more people came and said that we have tampered with the screws and that they will have to be remade in the market and took five hundred rupees for getting it made .They did not know the model number and so they went away and told us to find out from the website what was the model number of the sofa cum bed . I found it out and send it to them and they again came . They broke one of the wheeled leg of the sofa cum bed but they were able to assemble it, though now I could only use it as a sofa and not a bed . They charged three thousand citing the reason the I had called them twice and that I made them assemble a product that the Company has stopped making . I am not writing this mail to complain, I just want to give you an insight about what pathetic state of after sales service your company is having . I have already made up my mind that I will sell off the items since there is no way I can bear the apathy of the so called After sales Executives of the Best Furniture Company of India. Regards Puneet Sharma Lt Col email - [protected]@gmail.com Ph No - [protected] [protected] [protected]