Godrej Interio — extremely poor quality of furniture

Address:

Mumbai City, Maharashtra, 400076

I had purchased a bed room set from godrej interio for over inr 1.5 lacs in frbruary 2017 (Detail in invoice).in the short time that i sparingly used it, i find that the finishes at the joints on the wooden front and headboard are peeling off. The same is happening with the drawers of the bedside tables and am having difficulty in operating the drawers. Also, i am unable to lock the cupboards probably due to misalignment of doors.

With lot of hope, i registered a complaint about this on godrej's help line.

In a couple of days a carpenter visited my home to attend to the complaint. He claimed to be approved service provider of godrej.

This gentle man requested me for the purchase documents of the product and asked me to make a payment of rs 350 as service charge. He had no invoice with him to claim this payment.

When i refused to make the carpenter took some pictures of the damaged areas which he would show to the company.

He tried to repair the locks on the cupboard but did more damage than good. The hard hitting on the door hinges fixed the lock, but completely spoilt the alignment. The cupboard now stands with large uneven gaps between doors and the over head compartment.

I received an estimate of 30000+ for repair for the bed n bedside tables.
It is a pity that a reputed company like godrej sells poor quality products at exorbitant prices n takes no responsibility for it.
Would discourage anyone even thinking of buying anything from godrej interio.