Godrej Interio — Four Door Wardrobe

Address:

Mumbai City, Maharashtra, 400 079

I (Rohit Patil) had visited your Godrej Interio Office at Godrej & Boyce Manufacturing Co. Ltd. Pirojshanagar, Vikhroli.

On 27th November I made a down payment of Rs.23, 424/- by cheque to order a Four door wardrobe. I was assured that the delivery of the same would take place in 15 to 20 days.

• 20 days after, I was informed that delivery would be delayed by 5 days due to some internal issues.
• Last week I was promised that the delivery would be done within a week.
• Till the date the wardrobe is not delivered.
• Today I again called up your Vikhroli office to check about the delivery but your office is unable to provide any information on delivery.
• Every time I am given some story, problems, issues. (Please note: Customers are not interested to know your problems. Why should customer face the problem for your internal issues?)

This is not acceptable from the well-known brand. I am very disappointed with the service and attitude. This delay in delivery without any right information is causing frustration.

If you are unable to fulfil my order in weeks’ time, I would like to cancel my order. I don’t want to keep on following up and check for the delivery. Hope you will take the prompt and necessary action.

Waiting for your prompt & positive response.

This whole experience has left a bad taste and I feel like sharing the same on social media to create awareness among my circle.