[Resolved]  Godrej Interio — Frustrating and pathetic after sales service

Address:

Mumbai City, Maharashtra

We placed an order for 2 door body cupboard from Godrej Interio showroom located at Amboli, Andheri(W), Mumbai on[protected]. The order details for the same are given below. We received the worst after sales service from Godrej this time.100% payment has been done in advance i.e. before the actual delivery of the cupboard. Sales Order no. : 765653 Picking List No. : 177466 Invoice No. : 75I/21160553 Invoice date :[protected] Item code/Description : 1. STSLB24S098/SLM 2 DR BODY 4SH Royal 2. STSLDS2D108/SLM STD 2 DR (LH+RH) PAC.B The problems we encountered are as follows: 1. The actual delivery of the cupboard was done on[protected] as against[protected] as promised. 2. We received the wrong consignment.The consignment to be delivered to us was actually delivered to some other customer. 3. The consignment meant for us was delivered to us and assembled 6 days later i.e. on[protected]. 4. While assembling it came to our notice that there is quite a big dent to the left part of the body of the cupboard. 5. When we coordinated with the showroom, we were told that it can be fixed only 7-8 days later. Such a pathetic service after 100% payment is done is absolutely not expected from a brand like Godrej. Not to mention the casual attitude and excuses of the sales people at Godrej Interio who only gave lame excuses like "we couldn't find your address" or "we had hired a new driver because of which the consignments were mismatched". We have been through enough frustration and we have reached the end of our patience. We politely request you to replace the defective product and not "fix" it. It is not our fault that the driver was new or the delivery people didn't bother to call when they couldn't find the right building or that the product was damaged in transit. Proper packaging for the same should have been ensured by Godrej. We are still awaiting replacement for the product. You are requested to look into the same so that we get the correct product and please get us some decent service. Photo proofs are attached. It has now been 11 days since we paid for the cupboard. Our trust has already been broken. How much longer does Godrej want to test our patience? Thank you, Mr. A M Hastekar [protected]@gmail.com