Godrej Interio — godrej interio kreation wardrobe

srabanis

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I placed and order for godrej kreations with the godrej vip road showroom in north kolkata on 17.10.2017. Full payment was made on 26.10.2017
The product delivery was supposed to be after 4-6wks from full payment but it was finally delivered in the first week of jan 2018.
During installation on 10.01.18, it was noted that wrong parts were delivered. Hence installation was incomplete. The part installation that was done is also defective with chipped mirror and scratch marks in the body.
Part installation done also defective with scratch marks and broken mirror.
We have made repeated phone calls to thelocal godrej showroom and every time we are told that someone will get back within the day but that phone call never comes. I sent an email to which there was a response that someone will get back but that never happened either. Initially we were told that one of the parts missing will take 4weeks and yesterday i was told that no it will take further 4weeks. On the issue of damaged mirror and scratch marks they are completely silent.

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Comments

Godrej Interio Customer Care

from Mumbai, Maharashtra

Hi Sir,

We regret the inconvenience caused. Please send us your contact and concerned store details at [protected]@godrej.com. Our team will assist you at the earliest.

Regards,
Godrej Interio Customer Care

Bivasbose's reply, Mar 27, 2018

I purchased a wardrobe 'Slider n store pro (Tex shell wine red). Delivered on 16.12.2017.
The item booked at: I.Irony Pvt. Ltd .108, Jessore Road, Nagerbazar, Kolkata-700074.
My contact Address and phone no. 7980770969, 8240198208.

Bivasbose

from Kolkata, West Bengal

One drawer of a two shutter wardrobe is not inside the supply packet, Complaint written in service report of your person who came to install the wardrobe at my residence at 41/2, Iswar Gupta Road, Dum Dum Cantonment, Kolkata-700028 and also many times over telephone.

Bivasbose

from Kolkata, West Bengal

I purchased a wardrobe 'Slider n store pro (Tex shell wine red). Delivered on 16.12.2017.
The item booked at: I.Irony Pvt. Ltd
108, Jessore Road, Nagerbazar, Kolkata-700074.
My contact Address and phone no. [protected], [protected].

Godrej Interio Customer Care

from Mumbai, Maharashtra

Hi,

We regret the inconvenience caused. We have made note of your contact details. Our team will get back to assist you soon.

Regards,
Godrej Interio Customer Care

Godrej Interio Customer Care

from Mumbai, Maharashtra

Hi Sir,

Thank you for your patience. We apologise for the delay in addressing your complaint. Now that it has been resolved do let us know if there's anything else we can assist you with.

Regards,
Godrej Interio Customer Care

Godrej Interio Customer Care

from Mumbai, Maharashtra

Hi Bivas,

Thank you for your patience. We apologise for the delay in addressing your complaint. Now that it has been resolved do let us know if there's anything else we can assist you with.

Regards,
Godrej Interio Customer Care

sonalisingh3

yesterday kreation was assembled...it was my second purchase...and the experience was very bad...I feel like crying...literally they made this a cheap piece of...and on asking that what have you done...I got the reply...this is how it is supposed to be...full of scratches dents..a U shaped extra on one side...back or study was suppoted by 4thermocol pieces...

sonalisingh3

I am never going to buy godrej product...nor recommending any one else to waste money here...worst people handling all this...installation is so bad that the product end up looking like second hand cheap junk...techanicans and people of showroom from where I ordered it...are just there to make people fool...worst experience...