Godrej Interio — Godrej interio modular kitchen installation

Pradosh Mitra

from Barddhaman, West Bengal

Address:

713213

This is to complain against the delay and harassments suffered by me (ref. no-pm/dgp/kit/15-16/076) who has bought and opted for a modular kitchen installation on 12.01.2016 from godrej interio showroom at durgapur (address-phoenix machines pvt. ltd., city centre, near junction mall, durgapur-713216). this is to be done in my 2 bhk flat in benachity, durgapur. although full payment being done on 04.06.2016 there has been continuous delays in installation. also there are hidden payments which they telling me now not being disclosed to me during purchase. apart from that there has been delays from the coordinator and the installation guys. i fully cooperated with them but every now and then they tell me that they are very busy. they ask me to buy plywoods and wood which they will add to the walls in order to adjust their measurements. they had even asked for a wooden adjustment which they will get done through a local carpenter who i will have to pay additionally.
Every now and then they complain about the wall where the casing units are to be installed and get into pursuation with my builder to break the plaster of paris (which my builder doesn't want since they feel their work is complete) and add a layer of customization. if i am to dig and waste my time in all these rubbish then why have i opted for godrej. i am a very busy professional and i am feeling harrassed in all these stuff. since godrej is a trusted brand i have opted for it keeping aside other vendors but now i find myself in troubled waters.

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Godrej Interio customer support has been notified about the posted complaint.

Sep 17, 2016

Updated by Pradosh Mitra Godrej has by now installed the equipment in my kitchen now.Thanks to this Forum. But one thing I need to add to this complaint is that as a customer I am terribly dissatisfied with their behaviour and way of conducting things.Although every service charge was documented in agreement still the technician, material delivery Van delivery man send by them asked for grease payments which they termed bakshis from time to time.Worst is the marketing guy who calls up and instructs me to go to their showroom and sign the closing doc since he and other technicians as as busy as our politicians.Even on the days of installation they periodically disturbed calling on my mobile phone as if I had committed a crime opting for Godrej Mod kitchen.I think many other Godrej consumers like me will be on the same page like me. Time has come when strict action needs to be taken by the Government for mod kitchen vendors like Godrej.They have ruined their own reputation.