Godrej Interio — Godrej Mattress - Orthomatic Delux

Address:

Thane, Maharashtra

Dear Sir, we followed up so many times with Pradeep Tripathi but nothing happened so registering our complaint this website We have booked the Godrej Mattress orthomatic delux 5" size though M/s Woodworld, Thane for Rs.20, 300/ on 11/12/2014 and advance is paid Rs.3000/ (Copy attached) . It was supposed to be delivered on 28-12-14 after modification in size from godrej factory, size being non standard. After continuous follow up, we have been informed that the mattress is ready for collection against full payment. We have seen the mattress at their show room and have following observations. 1) the actual Size is 76x78" and not 76x80" which was ordered which is not acceptable to us. 2) we have been told that there will be free delivery of 2 memory pillows along with mattress as a part of promotional scheme, but now dealer is informing that nothing has come from company and he can not give the same. 3) We have told dealer at the time of booking that we want balance material of mattress which is cut from the standard size as we have paid for the bigger size to verify that modification is really done. But the dealer is informing that it has not come from godrej company. 4) we have seen finishing and feel that it is uneven cutting and feel that it is not as per godrej standards. We also feel that it is cut locally which is creating doubt whether it is genuine godrej mattress. 5)we have asked the dealer to give the godrej factory order number to verify, however they denied to give and hence confirming the doubt. 6) we also want to know whether they are really your official dealer or not.. 7) We have also asked vendor who will guarantee of size and finish if we pay full & take delivery, we have been told that it is responsibility of service department of godrej and not his. 8) we have been told that warranty is 10 years on the mattress however the card is inside and hence it can not bee ascertained. We have been following with dealer continuously but not getting response and hence forced to write this complaint. We also feel that we are being cheated by dealer using your name. We have taken decision that we will not take the delivery unless all issues are cleared in our favour and want our advance back if it is not sorted out by dealer immediately. Finally we request your involvement in confirming order number through which the above mattress has bee modified at your factory and despatched to them along with genunity and sorting this matter. Thanking You Yours sincerely Mrs.Sonali Mahajan Tel - +91 [protected] +91 [protected]