Godrej Interio — horrible experience with installation of kreation products - complaint

Hello,

I am writing this mail with regards to the Godrej Interio products recently purchased from your Rajajinagar Branch in Bangalore. I am currently going through a very horrible and bad experience from your installation team. The products were delivered on 10th of July in the afternoon and on the same day evening I received SMS with service request numbers stating it was assigned to a Technician named Ramesh[protected]. When I called him and asked he said he would be coming the next day for installation. I waited and called him again since he did not turn up he said he will come the next day which was again a false commitment. And then when I called him again on 12th July he said, he said this request is not assigned to him so he will not be coming. Then, I contacted customer care and got the number of the supervisor named Jayaraj[protected]. He said he will send the team for installation today (13th July at 11 am). I called him today at 10 am to confirm if they are coming. He said they would be there by 11 am. Then I receive a call from Thejas[protected] who is the sales person through whom we bought the products and he says that Ramesh will be coming for installation on Saturday (14th July at 1 PM) to which I disagree and ask him for the installation to be done today. I also call Ramesh and he says that it cannot be done today and gives for vague reasons and excuses. I am not sure if they are going to come and install tomorrow or not since your installation team is well know for giving false commitment.

I am feeling I did a mistake by buying Godrej products. I did not know that these kind of irresponsible people are in your team who don't care for anything and not bothered about anything. Worst customer experience I have ever faced in my life. GODREJ IS A MOST FRUSTRATING AND USELESS COMPANY WHICH DOES NOT CARE ABOUT ITS CUSTOMERS ONCE THE PRODUCTS ARE SOLD.

PLEASE NOTE THAT THE PRODUCTS I HAVE PURCHASED WORTH RS.3.5 LAKHS AND THIS IS KIND OF SERVICE YOU GIVE ME?

SERVICE REQUEST # N[protected], N[protected], N[protected]

I HOPE ATLEAST WRITING A MAIL TO YOU WILL HELP ME GET A RESOLUTION.

IF YOU CANNOT INSTALL THESE PRODUCTS BY TOMORROW AS COMMITTED PLEASE TAKE BACK YOUR PRODUCTS AND REFUND MY MONEY.

Regards
Subramanya A S
[protected]