Godrej Interio — incomplete delivery - disgusting for a company of godrej's repute

Address:

New Delhi, Delhi, 110048

Madam' sir:
I booked godrej interio kitchen fittings and accessories on 31st. August from kirti nagar showroom after making advance payment of rs.1 lac. Against normal 6 weeks delivery the material was received on 15th. November. Full payment was made on 7th november. Due to gst revision issues (As i was explained by mr amit srivastava - showroom manager) it was finally installed on 21st november/ there were 4 parts missing. Amit 'managed' two parts and got them fixed in mid december stating the claims for the other v2 parts were accepted by godrej and i should receive by end december.
No information till date. I received a phone call from godrej mumbai customer care seeking my feedback. I gave the lady 0/10 and told her the entire story. Umpteen follow ups have evinced no response. The lady at the other end put me through her senior and she gave me a patient listening assuring immediate action would be taken. A gentleman by the name rahul called me up and promised to look into my case. I also offered to pay the air freight charges for dispatching the missing parts. Something seems to be seriously wrong. Its almost one week and he doesn't pick up the phone now. Godrej is making a fool out of me. I would like to bring this to the notice of the ceo of godrej and boyce that how some individuals are spoiling the brand name of godrej that has been so patiently created.\all my records of order, delivery is available with your kirti nagar showroom.
Frustratingly yours
Sujit sengupta