[Resolved]  Godrej Interio — Modular kitchen

Address:	411017
Website:	www.godrejinterio.com

Forget about customer satisfaction, godrej kitchen has to go long way to avoid at least customer anger.
1. I booked godrej kitchen from antique kitchens enterprises, pune in dec 2015 and till date (Mar 2016) the installation is not complete. At the time of booking, they assured me that it would complete by 1st week of feb 2016.
2. As per godrej contract, customer have to pay 80% amount at the time of order and remaining after completion. However their executive purposefully place order of surplus items knowing at time of installation customer have no other option but to cancel surplus items.
This way they are able to use 100% or more than 100% amount of the items actually they have installed in kitchen.
3. Godrej unit comes in some fix sizes, some times though these units can not be installed in your kitchen due to size constraint, they do not tell you the problem upfront at the time of booking. At the time of installation then they go for nasty jugad. In my case at time of installation i have no option but to cancel metal boxes and go for non godrej plywood boxes. Due to this your kitchen furniture design go for toss.
4. Godrej do not give you item wise price so at the time of cancellation of items they deduct the amount which is much lesser than what they charged you at the time order.
5. They do not have proper grievance redressal system.
6. Their technician working style is very slow, not punctual, you have to take a lot of follow up with them and even spend lot of time with them otherwise they would install items by using all possible types of jugad. I would say in this case even government department score better than them.
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