Godrej Interio — Modular kitchen not installed and services are below standard

Address:

226002

Dear Team,

I have made the payment for the modular kitchen at one of you authorized dealer Dream enterprises 9 Mangalpuri, Ismailganj, Faizabad Road, Above SBI Bank Lucknow (Uttarpradesh) TIN No. [protected] and made the initial payment of Rs. 10000 in Feb’16 and Rs. 110000 vide receipt no. 122 on 20th March 2016.

They have confirmed that the installation work would start from 26th march’16 but despite repeated reminders and call to the sales guy Govind (Mobile number -[protected]) the unit has not been delivered and installed till 29th March 2016.

Once the SMS has been sent to Govind regarding the pathetic service provided by him the unit got delivered yesterday evening but no installation done.

I have tried contacting him on phone but he has not responded nor bothered to call back.

Such behavior from the authorized dealers and their employee disrepute the company and tarnish the image.

This is one of the worst experience I have had with a company like Godrej hope which excels in customer service.

I am bleeding and suffering post paying Rs. 120000 and bound to suffer more as paid almost the full payment in advance.

The experience that I had with Godrej is simply PATHETIC.
Regards
Akash Shukla
[protected]