Godrej Interio — non installation of kreation wardrobe even after 6 months from, payment. poor service given by m/s. sanrachana makers kharghar

Address:

410206

We had ordered kreation wardrobe along with ohu unit and 02 urban sofas of godrej interio products from m/s. Sanrachna makers, kharghar, authorised dealer of godrej interio.
First of all, i would like to tell you that i had doubts about kreation fittings, whether the entire unit along with ohu will fit. So i sent the measurements to mr. Sandeep of m/s. Sanrachana makers. Also showed him the measurements in his office at kharghar on 03.06.2017. I told him to arrange some person to take the measurements so that there would be no problem in fitting. But he told that according to the measurements, there is no problem, kreation along with ohu can be installed. So we made him the payment on 03.06.2017. We received the material on 28.06.2017. However, the sofas and kreation wardrobe were installed, but the technician told that some part was missing from the kreation wardrobe, so he cannot install the ohu unit. It took nearly 4 months for that part to arrive. Mr. Sandeep quoted the problem that due to disruptions of gst the part was not arriving. We thought that the problem was genuine. But as the part arrived before 1 month, the technician told that the fitting of ohu unit cannot be done, as it exceeds the measurement. Now the dealer is avoding our calls to find the solution to thi problem. If he had arranged some person in the beginning as i told him, i would have not ordered the ohu unit.
Where is our fault in this matter. We have great respect for goorej interio products. No doubt about it. But if such poor service will be given by dealers, then what can the customer do. We were planning to purchase more furnitures from interio, but seeing the quality of service, we had cancelled that decision. We have procured them from local persons. We will be out of town till 26.11.2017, but please see that the problem is solved immediately after 26.11.2017.
Just imagine, we had made payment on 03.06.2017, but still the kreation wardrobe is not installed completely. Its a great setback for interio brand name. We have no hopes from the dealer sanrachna makers, thats why this complaint. Pease revert back, otherwise we could never trust the goodrej interio brand in future, not because of your quality, but bad dealer's service.

Regards.