[Resolved]  Godrej Interio — Pathetic Product Support

Address:

Panchkula, Haryana

I have got a Godrej modular kitchen installed at my residence in Panchkula around 7 years back, by Godrej, Chandigarh. Recently due to a fault in the slab of the kitchen, I requested Godrej for its repair in May 2014. Godrej said that their rep will visit our residence to assess the required items for repair. For this they will charge Rs 500/-. After a lot of followup with Chandigarh office, during mid Jun their reps visited and found that 2 legs will be required for replacement. I paid Rs 500/- towards their visiting charges. I told to go ahead and arrange for the required legs. It was told that it will take around 4-6 weeks for arranging the legs, which also was agreed by me, as I wished that the repair should be undertaken only by the experts i.e. Godrej. In the meantime due to my transfer from Panchkula I had to shift from Panchkula to Delhi locking my house. In between I kept on following up with Mr Jitender Sharma[protected] / [protected]) of Godrej Chandigarh regarding arrival of the required legs for the kitchen. I have made at least 100 calls so far between Jun-Aug just to inquire the arrival of legs. Every time I have been told that it is being arranged. Next week I was planning to go to Panchkula for Kitchen repair anticipating that by now the legs must have come. But to my surprise, even today I was told that the legs have not yet been received by them. Had I known this earlier I would have got my kitchen repaired locally before shifting to Delhi instead of waiting for so long, without any results. It only shows the monopolistic way of deceiving the customers in todays competitive world. I have just wasted time of more than 3 months and money on account of visiting charges just to seek consultation without any commitment on the part of Godrej. Now, I have no other option but to get my kitchen repaired from local vendors, after waiting for more than 3-4 months. Shame on GODREJ that they are working in such a manner without any commitment!