Godrej Interio — Poor and Irresponsible Management

Address:

Mumbai City, Maharashtra

We have purchased "Godrej safe" worth Rs. 95, 330/-being delivered to my residence without any prior intimation to me. Resultantly, the delivery was taken by my servant in a different room of my flat at NATRAJ since the room where the safe was to be kept was locked. Two days later, your godown keeper called on me for the payment. He deeply regretted that the delivery was effected through sheer oversight since the entire payment of Rs. 95, 330/- was still due to Godrej. I consoled him by stating that we are people with full integrity and assured him full payment immediately. Needless to mention, he too assured me that he shall send his team to shift the "Safe" soon after receiving the payment. Despite making the payment of Rs. 95, 330/- (after delivery and further since it was genuinely due to Godrej) and continuously chasing all concerned to shift the "Safe" (weighing more than 350 kg.) I do not find any response to the same. Instead I find through an incoming call demanding Rs. 3, 000/- to shift the same. I really feel shocked, disturbed, paralyzed and neglected and hence request you to take remedial measures at the earliest. Thanks, Snehal Shah, Natraj, 12th floor, Behind TBZ, S. V. Road, Santacruz west, Mumbai-54