Godrej Interio — poor delivery and least bothered attitude of service/support team of godrej interio

Address:

Mumbai City, Maharashtra

Dear godrej team, i had booked bed, coffee table, tv table, bed side table on 8th of oct at their main vikhroli show room. Which also is their manufacturing location. I had booked with the intention that i will get he material during diwali period in spite of being expensive than the market prices and godrej brand. However i have no words to explain my agony and anguish i have to go thr. After that. Pl note even after paying 100% advance during booking i had to go thr. It and still continues to go thr. The same. After 45 days the material started coming in bits and pieces. They also delivered faulty coffee table, and when technician came for fitment he said it is faulty and needs to be replaced, after that i was again left to fend my self and lodge the complaint for replacement. Also 25 days back i did all the formalities of lodging the replacement request spending lot of time and contacting their multiple numbers so called service numbers. Every time i call up for update they say, we will take it on priority and rso has been launched and some one will get back immediately, later on no one gets back to us. As on today that is after 65 days there is no update or the status of coffee table booked. It, s now very difficult to run after these people to get the update, and need to contact multiple numbers, since i exhausted all my options and energy required for follow up i am writing with a hope that some one form senior team of godrej will look in to the matter and resolve the issue. I request either to deliver the pending replacement table immediately or take back the coffee table lying at my end and refund the money. Also i advise all godrej furniture buyers to think 1000 times before buying godrej furniture or else be prepared to spend time on follow up at the cost of your energy level that to paying higher money than the market price

I hope some one will revert with the immediate action on replacement of coffee table. Henceforth i will never advise any one to for godrej furniture, i also got the same advise not to go for the same but i made blunder of still going ahead and now facing this issue

Regards and looking forward to some response from godrej senior team

Mantri raghunandan
Mumbai

Below numbers tried of godrej interio[protected], 67961664, 67961654, 25731040, call center number [protected], most of the time no one lifts the calls, and those who lifted said they will get back to us, and never ever no body has given the feed back