Godrej Interio — poor service, exorbitant cost

Address:	Bangalore, Karnataka, 560036
Website:	www.godrejinterio.com

How much a 3 inches of stitch in a sofa would cost? Rs 100…. Rs 1000…. Okay Rs 5, 000. Are you kidding?! Godrej Interio service guy gave me the quotation of Rs 16, 926 for this work. This too after a month long follow up. I could have brought a local sofa repair person and done the work. However thought that Godrej would do a satisfactory job. The quotation was actually more than what I paid to this sofa.
I filed a formal complaint with Godrej Interio customer care centre as 4 year old two seater sofa began losing stitch. It was actually a very tiny issue. I filed complaint on August (2017) first week. There was no response later. When I called again I was told complaint was closed as I was not reachable. They again open the case and sent a ‘service man’. He charged Rs 350 as ‘inspection charge’ and took some pictures. Again there was silence. Customer care call centre gave local service provider’s number and washed its hand. After repeated follow ups and strong words, another person came, again to take pictures. By not stitch was opened upto 5- 6 inchers.
After this came the quotation of service charges as Rs 16924. Really disgusted with Godrej Interio