[Resolved]  Godrej Interio — Service not attended

Address:

Chennai, Tamil Nadu

I have bought desire Sofa cum bed on 31/07/13 at Godrej interio /Mylapore outlet. Invoice No. is 84I 2411 0594 I was given /delivered the piece kept for display as there was no stock available of that model on that day. After two months of purchase the seating of both ends of the sofa lowered when seated since the cushion was not packed properly at the ends. Along with that the resting portion of the sofa also not in position as the spring is not rigid and goes beyond normal angle. Hence I made a complaint and a mechanic visited and took the sofa for repair and brought it back. After this also the same problem prevailed and I kept silent using the same. To my surprise during May June 2014 the rexin cover of the sofa became peeling patch by patch ( dot like) slowly in some parts and thereafter in a larger area and hence I made a complaint during July 23rd 2014 ie during the guarantee period. Service No allotted is 406435. Phone No is[protected]. Purchased in the name of Ve.K. Hemalatha/E.K. Vengatesh Kumar. New. 3, Old No.1/2B Gulam Abbas Ali Khan seventh Street, Thousand Lights, Chennai -6. Two to three mechanics have visited and identified the defect and endorsed for replacement of the Sofa. So far the replacement has not been done despite many complaints thro service no and to the personal numbers of Engineers and other related persons at Chennai. Even after a lapse of four months I have not received the product and the sofa in our house becoming worse and look awkward in our drawing room. The service given to us on purchase of the godrej product is very poor resulting to mental agony and I never expected that such a biggest esteem company is giving this kind of service to the customers. In view of the above, the Officers in charge may kindly look into the issue and the matter is solved without any further delay. I have understood the make and model is defect one and even if it is replaced the same problem may occur and I could not claim under non guarantee period. Hence any other model sofa of equivalent price or even more may be allowed to be taken Action taken in this regard may be advised. Thanking You. |||||