Godrej Interio — seviour paint defect in newly purchased godrej interio almirah from godrej dealer

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	www.godrejinterio.com

Dear concern person,

My name is himanshu goel, a consumer of godrej interio. I purchased a godrej interio almirah on dated 22/6/2018, model no wrd h1 dtone top white g rose from your registered dealer named ‘assets india (Godrej mega showroom)’, address:- a1-4, 2nd floor, r. K. Tower sector-4, vaishali, ghaziabad up-201010. Tel no:[protected] and mobile no:- [protected]. Supporting documents like bill and booking receipt is attached below.

Since the day when this item delivered to my place, it was having a defect from inside. Some portion of this almirah was not painted. Although it was looking very bad, but on the promise of mr. Purushotam (Shop keeper) and on humanitarian ground i accepted this almirah and i fully paid against this delivery. As said by mr. Purushotam, it has to be painted and he was responsible for such task and due action. He took around 2monthes to fulfill his promise but again he sprayed a wrong colour through his worker.

Meanwhile i also loadged a complaint in godrej interio company. 1st complaint on 3/8/2018 and 2nd complaint on 7/8/2018 on the name of himanshu goel from vaishali ghaziabad.

Major problem is, it was a marriage almirah. I am really pissed off by continuosly following the company and the dealer. Now dealer is saying that it is company’s call and company is saying it is dealer’s call. I am feeling like a true proverb ‘dhoobi ka kutta, na ghar ka, na ghat ka’. I have talked so many people in company as well. Mr. Omprakash service engg ([protected]) followed by mr rohit/mr uttam head of service dept ([protected]/[protected]) followed by mr. Prateek sethi assistant manager ([protected]) but no one here is liable to sort out my issue.

When i didn’t get any help from the company then i again followed dealer. Mr. Purushotam has been replaced by someone else, now this time a lady and she again just passing the time with the customer and nothing she is doing. First of all i want to mention that kindly terminate this dealer dealership. This is such a pathetic dealer. That lady don’t even know how to deal or talk with the customer. She always says that i have only 15% profit in it and rest company takes so company will do in it whatever it can do. I don’t know what she was trying to say like this but this is not at all relevant answer about my problem. What the customer has to take with this, i have paid whole figure then why would i listen such nonsense.

As your company says “customer service at godrej interio is recognized as the key building block in building the brand and bonding with our consumers. We at godrej interio believe that customer satisfaction & delight are part of our brand dna & hence have nurtured, invested & are constantly improving processes to achieve higher levels of satisfaction”. This statement is not true in my case and i am continously being misguided by the company and dealer.

I want serious action on my complaint this time and this is the last time i am looking for your service otherwise i will sue company and dealer in consumer court.