[Resolved]  Godrej Interio — Sofa and centre table not delivered till date even after full payment of entire amount of INR 73940/-

Address:

Kolkata, West Bengal

Godrej as a name for us meant Honesty & Trust, but my experience with Godrej shows response from local vendors are much better than Godrej Interio response. I had booked Sofa set, Coffee Table and Sllimline 2 door almirah from Godrej interio on 16th of june2014 from Godrej Interio Jessore Road Madhyamgram, Kolkata store . I had paid advance amount of INR 20000/- during an offer and asked them to get my Almirah delivered first . They told that the same will be delivered by month end, we agreed but they called by 25th and said it is ready and they are getting the same delivered. We struggled for 4 days to receive the almirah because for those 4 days they had ample excuses that there was a breakdown of truck, distributor was not there, there is a strike, etc which they told us in the evening after we missed our office for the day.Every day they confirmed of the delivery and they tortured us with different excuse. This is the story of Almirah delivery. Now we did ask them if they would repeat the same story as of almirah, they confirmed it will not be repeated.I paid the remaining amount of INR 73940/- on 6th of Aug 2014 and was told that Sofa and coffee table is ready for delivery but till date it is pending with different excuses as at the time of Almirah.I am tierd and fed up with the excuses and annoyed because there is no one to help because I have already paid the huge amount and have not received the product, .We really want to go to consumer court but the time constraint is a barrier. I hope this complain will not go into deaf ear and some strict action is taken against this store how they fool customers .I had to purchase few more products but these experience makes me think and share my experience with everyone not to purchase or purchase at their own risk. When i complained their response was "We will give you a mail id and you can complain on that" this kind of response is highly unacceptable. I am writing this just to share my experience with others;so others can make the right choice.